Account Services Representative

We are excited to be named one of the World's Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW\_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

**Who we want** -

+ **Charismatic networkers.** Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!

+ **Customer-oriented achievers.** Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

+ **Self-directed initiators.** People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

+ **Self-starters.** People who thrive in an autonomous work atmosphere. Go getter mentality.

**What you will do -**

The Customer Service Representative will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services. The Customer Service Representative will also act as a liaison supporting sales representatives and facilities focusing on business-critical items while meeting the goals, objectives and demands of the organization and adhering to policies and procedures.

**Commitment to attendance and punctuality; within core hours of 8 am - 6 pm EST**

+ Receive and process product orders and inquiries from sales and healthcare facilities in an accurate and consistent manner derived via inbound calls, fax or email.

+ Determine charges for products requested and arrange for invoicing.

+ Follow on purchase orders and billings to ensure revenue is recognized

+ Schedule and coordinate deliveries to meet the needs of facilities, sales representatives, and warehouse

+ Utilize problem solving and sound judgement to promote customer satisfaction.

+ Process inventory returns and communicate accordingly.

+ Partner with Account Receivable to research and process Credit & Rebills as appropriate

+ Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships

+ Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment

**What You Need**

+ High School diploma or equivalent - required

+ Associates Degree -preferred

+ 2+ years of relevant work experience - required; Customer or account management experience - preferred

+ Computer skills: Proficiency in Microsoft office suite required (e.g. Outlook, Excel, and Word); Experience with ERP systems preferred

+ Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s), evening(s) and some holidays

+ Medical Device experience - preferred

+ Ability to organize workflow to meet customers' needs, and able to handle stressful situations with internal/external customers.

+ Excellent problem-solving skills and ability to make appropriate decisions based on department processes.

+ High level of accuracy and proven ability to perform detail-orientated tasks/duties.

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Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.