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Customer Experience Representative - ICS
J.B. Hunt Transport • Atlanta, GA 30309 • Posted 2 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Customer Experience Representative at J.B. Hunt Transport is responsible for executing customer freight orders to meet volume goals and deliver an exceptional customer experience. This role involves developing and maintaining excellent customer relationships to maximize business potential, managing customer relations, and ensuring on-time delivery, damage-free services, and accurate billing.
Responsibilities
- Manage customer relations by engaging the customer regularly and providing solutions to meet their needs and goals to maximize the freight potential and growth
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
Qualifications
Required
- High School Diploma/GED
- 1-2 years of customer service/sales experience and/or military equivalent experience
Preferred
- Bachelor's Degree
- 1 year of working experience and/or military equivalent experience
- Ability to communicate effectively through all mediums
- Ability to embrace change
- Ability to handle a stressful work environment
- Ability to multitask
- Maintain Composure
- Competitive
- Sales Focused
- Resilient
About J.B. Hunt Transport
J.B. Hunt is a prominent transportation and logistics company in North America, offering truckload, intermodal, and dedicated transportation services. With a focus on efficiency and reliability, the company operates a modern fleet for seamless delivery across the United States, Mexico, and Canada. J.B. Hunt's commitment to innovation and customer satisfaction solidifies its position as a market leader in the industry.
Full Job Description
**Job Summary:**
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential.
**Job Description:**
**Key Responsibilities:**
- Manage customer relations by engaging the customer regularly and providing solutions to meet their needs and goals to maximize the freight potential and growth
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
**Qualifications:**
**Minimum Qualifications:**
+ High School Diploma/GED and up to 1-2 years of customer service/sales experience and/or military equivalent experience.
**Preferred Qualifications:**
+ Bachelor's Degree and/or up to 1 year of working experience and/or military equivalent experience.
+ Ability to communicate effectively through all mediums
+ Ability to embrace change
+ Ability to handle a stressful work environment
+ Ability to multitask
+ Maintain Composure
+ Competitive
+ Sales Focused
+ Resilient
This position is not eligible for employment-based sponsorship.
**Education:**
Bachelors: Business Administration/Management, High School (Required), Bachelors: Business Communications, GED (Required), Bachelors: Transportation Logistics
**Work Experience:**
Transportation/Logistics, Sales, Customer Service/Account Manager
**Job Opening ID:**
00563283 Customer Experience Representative - ICS (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. Work requires developing and maintaining excellent customer relationships to maximize business potential.
**Job Description:**
**Key Responsibilities:**
- Manage customer relations by engaging the customer regularly and providing solutions to meet their needs and goals to maximize the freight potential and growth
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Ensure on-time delivery, damage-free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
**Qualifications:**
**Minimum Qualifications:**
+ High School Diploma/GED and up to 1-2 years of customer service/sales experience and/or military equivalent experience.
**Preferred Qualifications:**
+ Bachelor's Degree and/or up to 1 year of working experience and/or military equivalent experience.
+ Ability to communicate effectively through all mediums
+ Ability to embrace change
+ Ability to handle a stressful work environment
+ Ability to multitask
+ Maintain Composure
+ Competitive
+ Sales Focused
+ Resilient
This position is not eligible for employment-based sponsorship.
**Education:**
Bachelors: Business Administration/Management, High School (Required), Bachelors: Business Communications, GED (Required), Bachelors: Transportation Logistics
**Work Experience:**
Transportation/Logistics, Sales, Customer Service/Account Manager
**Job Opening ID:**
00563283 Customer Experience Representative - ICS (Open)
J.B. Hunt Transport, Inc. affirms its belief in equal employment opportunity for all employees and applicants for employment in all terms and conditions of employment. J.B. Hunt is committed to both the spirit and the letter of affirmative action law and continues its good-faith efforts to comply with all applicable government laws and regulations. The company is committed to basing employment decisions on the principles of equal employment opportunity. J.B. Hunt will recruit, hire, compensate, offer benefits to, upgrade, train, layoff, terminate, and/or promote individuals without discrimination in regards to race, color, religion, sex, national origin, age, sexual orientation, gender identity, status as a qualified individual with a disability, status as a protected veteran, or other bases by applicable law.
J.B. Hunt Transport, Inc. offers reasonable accommodation in the employment process for individuals with disabilities. If you need assistance in the application process due to a disability, you may request accommodation at any time by calling 1-800-777-4968.
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