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field service technician
Randstad US • atlanta, GA 30309 • Posted 2 days ago
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In-person • Full-time • $55,000-$73,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Randstad US is seeking a Field Services Specialist to join their installation team in Northeast Florida, primarily supporting the Duval County School System and surrounding areas. This direct hire position involves engaging with customer site leaders across Operations, IT, and Facilities to resolve issues, manage inventory, and support all of the client's platforms. The role requires travel up to 50% of the time and involves direct interaction with customers to resolve IoT platform issues, manage inventory, and provide training to partners.
Responsibilities
- Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues.
- Assist Warehouse team with inventory management.
- Provide Partner training and management.
- Coordinate with Customer Success and Command Center teams for seamless support.
- Bring feedback about the CrisisAlert and ContactAlert platforms to product development and management.
- Utilize internal systems to manage customer related activities.
- Leverage the Installer Application to make changes to the platforms.
- Support training opportunities with customers.
- Engage administrators and end users to generate feedback on the platform.
Qualifications
Required
- High school education.
- Must have own reliable transportation.
- Travel required up to 50% of the time.
- Great personality.
- Ability to lift up to 75lbs.
- Ability to stand for 5 hours at one time.
- Ability to work up to 5 hrs of overtime per week.
Preferred
- Customer Service skills.
- Basic Computer Skills.
- Client Service skills.
- Telephone Etiquette.
- Empathy.
- Active Listening.
- Personable.
- Basic Software Skills.
- Independent.
- Typing Skills.
- Flexible.
- Resolution skills.
- Multi-tasking.
- Time Management.
- Presentation skills.
- Communication skills.
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
field service technician.
+ atlanta , georgia
+ posted 1 day ago
**job details**
summary
+ $55,000 - $73,000 per year
+ permanent
+ high school
+ category installation, maintenance, and repair occupations
+ referenceAB_4610165
job details
My client is seeking a Field Services Specialist to join their expanding installation team in Northeast Florida, primarly supporting the Duval County School System and surrounding areas. This is a DIRECT HIRE Position. You will play a key role in engaging with customer site leaders across Operations, IT and Facilities to resolve issues , manage inventory and support all of the clients platforms. This Position is in Jacksonville Florida
+ Must have your own reliable transportation to travel around Duval and surronding counties to work sites(schools).
+ Travel required up to 50% of the time.
+ Need to have a Great Personality
salary: $55,000 - $73,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
+ Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues that arise from time-to-time
+ Assist Warehouse team with inventory management ensuring company assets are recovered from installers and returned in a timely manner
+ Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
+ Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
+ Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
+ Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
+ Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
+ Assist with change, add or RMA questions and orders
+ Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
+ Engage administrators and end users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities
The essential functions of this role include:
+ manual lifting up to 75lbs
+ standing for 5 hours at one time
+ working up to 5 hrs of overtime per week
Skills
+ Customer Service
+ Basic Computer Skills
+ Client Service
+ Telephone Etiquette
+ Empathy
+ Active Listening
+ personable
+ Basic Software Skills
+ independent
+ Typing Skills
+ flexible
+ resolution
+ Multi-tasking
+ Time Management
+ PRESENTATION
+ Communication
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
SW
**scott wiles**
+ scott.wiles@randstadusa.com
+ atlanta , georgia
+ posted 1 day ago
**job details**
summary
+ $55,000 - $73,000 per year
+ permanent
+ high school
+ category installation, maintenance, and repair occupations
+ referenceAB_4610165
job details
My client is seeking a Field Services Specialist to join their expanding installation team in Northeast Florida, primarly supporting the Duval County School System and surrounding areas. This is a DIRECT HIRE Position. You will play a key role in engaging with customer site leaders across Operations, IT and Facilities to resolve issues , manage inventory and support all of the clients platforms. This Position is in Jacksonville Florida
+ Must have your own reliable transportation to travel around Duval and surronding counties to work sites(schools).
+ Travel required up to 50% of the time.
+ Need to have a Great Personality
salary: $55,000 - $73,000 per year
shift: First
work hours: 8 AM - 4 PM
education: High School
Responsibilities
+ Engage Operations, IT, and Facilities leaders at customer sites to resolve IoT platform issues that arise from time-to-time
+ Assist Warehouse team with inventory management ensuring company assets are recovered from installers and returned in a timely manner
+ Provide Partner training and management as needed to ensure the installer base is up to date on product development and capable of supporting the customer base
+ Partner with the Customer Success and Command Center teams to coordinate adjustments and provide a seamless support experience to the customer between remote and onsite activities
+ Bring feedback about the CrisisAlert and ContactAlert platforms to the product development and product management teams
+ Utilize internal Centegix systems to manage customer related activities. Leverage systems to provide timely updates to internal customers in Customer Onboarding, Customer Success, and Command Center teams
+ Leverage the Installer Application to make changes to the CrisisAlert and ContactAlert platforms
+ Assist with change, add or RMA questions and orders
+ Support training opportunities with customers to drive usage and adoption of CENTEGIX platforms and services
+ Engage administrators and end users, where possible, to generate feedback on the platform and verbatims to leverage in marketing activities
The essential functions of this role include:
+ manual lifting up to 75lbs
+ standing for 5 hours at one time
+ working up to 5 hrs of overtime per week
Skills
+ Customer Service
+ Basic Computer Skills
+ Client Service
+ Telephone Etiquette
+ Empathy
+ Active Listening
+ personable
+ Basic Software Skills
+ independent
+ Typing Skills
+ flexible
+ resolution
+ Multi-tasking
+ Time Management
+ PRESENTATION
+ Communication
Qualifications
+ Years of experience: 1 year
+ Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
SW
**scott wiles**
+ scott.wiles@randstadusa.com
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