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Service Manager
Stark Exterminators • 124 Storage Way, GA • Posted 3 days ago
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In-person • Full-time • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
Arrow Exterminators is seeking a full-time Service Manager to oversee all aspects of Service Center operations, including revenue, sales, profit, human resource activities, training, and compliance. The role involves ensuring uncompromised service to customers and Team Members, in line with the company's Vision, Mission, and Core Values. The position offers a range of benefits, including a company vehicle, generous time off, 401(k) with company match, medical, dental, and vision insurance, among others.
Responsibilities
- Ensure technicians are organized in their appointment scheduling and service tickets.
- Verify that technicians have their vehicles, uniforms, product, equipment, and paperwork in order.
- Resolve conflicts and ensure effective communication with team and customers.
- Offer coaching, training, and support to technicians.
- Assist in the field as needed, providing coverage.
- Support the Branch Manager in achieving monthly performance goals.
Qualifications
Required
- Industry experience (preferred)
- Demonstrated leadership abilities
- Effective verbal and written communication skills
- Conflict resolution skills
- Ability to operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
- Proven track record in achieving sales results
- Ability to multitask
- Strong organizational skills
- Basic math skills
- Ability to pass any state regulatory agency required licensing/certification exams
- Able to work a 40-hour (minimum) work week
- Accessible after hours, including weekends/holidays
- Possess current Driver's License
- Meets company driving standards
- High school degree or equivalency, college preferred
About Stark Exterminators
Stark Exterminators is a trusted pest control company operating in FL, AL, MS, NC, and SC, offering services for homes and businesses. They provide comprehensive pest control solutions, including mosquito, fire ant, and termite control, along with wildlife control, rodent control, and lawn services. With a focus on customer satisfaction and highly trained technicians, Stark Exterminators ensures effective pest management to keep your property pest-free.
Full Job Description
Service Manager
Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values
Our Service Managers enjoy a company vehicle and other benefits including:
+ generous time off,
+ 11 paid holidays,
+ 401(k) with company match, Roth IRA,
+ medical, dental and vision insurance,
+ high deductible HSA,
+ telemedicine,
+ disability, cancer, and accident insurance.
+ health & wellness suite
+ company-paid + additional, optional, life insurance.
ABOUT OUR FAMILY OF BRANDS
We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A SERVICE MANAGER
As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.
Minimum Qualifications:
+ Industry experience (preferred)
+ Demonstrated leadership abilities
+ Effective verbal and written communication
+ Conflict resolution
+ Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
+ Proven track record in achieving sales results
+ Proven ability to multitask
+ Strong organizational skills
+ Basic math skills
+ Ability to pass any state regulatory agency required licensing/certification exams
+ Able to work a 40-hour (minimum) work week,
+ Accessible after hours (including weekends/holidays)
+ Possess current Driver's License
+ Meets company driving standards
+ High school degree or equivalency, college preferred
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values
Our Service Managers enjoy a company vehicle and other benefits including:
+ generous time off,
+ 11 paid holidays,
+ 401(k) with company match, Roth IRA,
+ medical, dental and vision insurance,
+ high deductible HSA,
+ telemedicine,
+ disability, cancer, and accident insurance.
+ health & wellness suite
+ company-paid + additional, optional, life insurance.
ABOUT OUR FAMILY OF BRANDS
We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.
As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.
A DAY IN THE LIFE AS A SERVICE MANAGER
As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager achieve monthly performance goals.
Minimum Qualifications:
+ Industry experience (preferred)
+ Demonstrated leadership abilities
+ Effective verbal and written communication
+ Conflict resolution
+ Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
+ Proven track record in achieving sales results
+ Proven ability to multitask
+ Strong organizational skills
+ Basic math skills
+ Ability to pass any state regulatory agency required licensing/certification exams
+ Able to work a 40-hour (minimum) work week,
+ Accessible after hours (including weekends/holidays)
+ Possess current Driver's License
+ Meets company driving standards
+ High school degree or equivalency, college preferred
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
We are an Equal Opportunity Workplace
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).
Arrow Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.
Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.
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