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Customer Service Representative
Cargill • Olathe, KS 66063 • Posted 2 days ago
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Hybrid • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Customer Service Representative at Cargill will execute a limited scale of customer service activities for a single site team, focusing on clerical or administrative tasks to optimize processing complex orders from customers and resolving order or delivery issues. This role is part of Cargill's agricultural supply chain business, playing a crucial role in connecting farmers with markets and customers with essential products.
Responsibilities
- Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
- Participate in executing customer service strategies.
- Inform customers about order status, invoices and other standard information needed to complete the sale.
- Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
Qualifications
Required
- High school diploma, secondary education level or equivalent.
- Minimum of four years of related work experience.
Preferred
- Agricultural industry knowledge.
- Previous Customer Service experience.
- Experience with Accounts payable and/or accounts receivable.
- Experience with Excel and Microsoft Office.
- Expanded verbal and written communications skills.
About Cargill
Cargill is a global leader in the food and agricultural industries, offering a wide range of products and services. The company operates in over 70 countries, focusing on agricultural commodities, livestock and animal nutrition, food ingredients, and bio-industrial products. Cargill is committed to sustainability and innovation while maintaining a strong market position globally.
Full Job Description
Cargill's size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.
**Job Purpose and Impact**
The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Participate in executing customer service strategies.
+ Inform customers about order status, invoices and other standard information needed to complete the sale.
+ Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned.
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent.
+ Minimum of four years of related work experience.
**Preferred Qualifications**
+ Agricultural industry knowledge.
+ Previous Customer Service experience.
+ Experience with Accounts payable and/or accounts receivable.
+ Experience with Excel and Microsoft Office.
+ Expanded verbal and written communications skills.
\#LI-EV2
\#FGB
\#themuse
**Position Information**
+ Relocation assistance will not be provided for this position.
+ This is a hybrid job (office + home) in Olathe, KS.
Equal Opportunity Employer, including Disability/Vet.
Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials - from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.
This position is in Cargill's agricultural supply chain business. We sit at the heart of the supply chain, partnering with farmers and customers to source, make and deliver essential products.
**Job Purpose and Impact**
The Customer Service Representative will execute a limited scale of customer service activities for a single site team. In this role, you will provide clerical or administrative tasks to help optimize processing complex orders from customers and resolving order or delivery issues.
**Key Accountabilities**
+ Perform complex administrative or clerical tasks in support of improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
+ Participate in executing customer service strategies.
+ Inform customers about order status, invoices and other standard information needed to complete the sale.
+ Provide administrative and clerical support to maintaining and updating tools or systems and relationships that supports accurate customer demand forecast, as well as other databases related to shipments and inventory management.
+ Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
+ Other duties as assigned.
**Qualifications**
**Minimum Qualifications**
+ High school diploma, secondary education level or equivalent.
+ Minimum of four years of related work experience.
**Preferred Qualifications**
+ Agricultural industry knowledge.
+ Previous Customer Service experience.
+ Experience with Accounts payable and/or accounts receivable.
+ Experience with Excel and Microsoft Office.
+ Expanded verbal and written communications skills.
\#LI-EV2
\#FGB
\#themuse
**Position Information**
+ Relocation assistance will not be provided for this position.
+ This is a hybrid job (office + home) in Olathe, KS.
Equal Opportunity Employer, including Disability/Vet.
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