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Service Administrative Assistant
ARK Systems, Incorporated • Columbia, MD 21045 • Posted 3 days ago
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In-person • Full-time • Mid Level
Job Highlights
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ARK Systems is seeking a motivated and organized Service Administrative Assistant to join their team in Columbia, MD. The role involves providing exceptional administrative support, including drafting, typing, proofing materials, establishing priorities, meeting deadlines, and maintaining good working relationships with management staff and employees. The ideal candidate will have a positive attitude, analytical ability, and excellent communication skills.
Responsibilities
- Receives and processes calls for service/repair/proposals from customers and provides limited technical support.
- Assists in reviewing certification reports for noted deficiencies found during routine testing.
- Researches pricing, prepares proposals, and obtains customer approval as required.
- Schedules/coordinates with service dispatch for technicians to complete approved work.
- Coordinates with third party vendors for pricing and technical assistance as needed.
- Addresses customer concerns and complaints, resolving matters in the best interest of the customer and the company or sending them to management for resolution.
- Processes material requisitions for service-related work.
- Opens and closes work orders, updates customer notes, etc.
- Assists with communications with field staff as needed.
- Assists with service invoicing.
- Serves as a customer support and satisfaction liaison.
- Works harmoniously within the service area and provides administrative customer support functions of all types and levels.
- Performs other duties as assigned.
Qualifications
Required
- Associate's degree or equivalent experience and knowledge.
- Minimum of 3 years experience.
- Knowledge of office administrative procedures and operation of standard office equipment.
- Good oral/written communication skills.
- Ability to work in a high volume/fast-paced environment and handle multiple tasks.
- Comfortable answering a phone and making calls for possible entirety of shift.
- Ability to lift up to 20 pounds at times.
Full Job Description
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Service Administrative Assistant
Department: Service
Location: Columbia, MD
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3192626&source=3192626-CJB-0)
ARK Systems
At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you.
What you bring:
+ Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines.
+ A positive and respectful attitude and maintain good working relationships with management staff and employees.
+ Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work
+ Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
+ Good oral/written communication skills are necessary.
+ Must be able to work in a high volume/fast-paced environment and handle multiple tasks.
What we offer:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ 401(k)
+ Tuition Reimbursement
+ Referral Program
+ Life Insurance
+ Paid Vacation and Sick Leave
+ 9 Paid Holidays
Duties/Responsibilities:
+ Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
+ Assists in review certification reports for noted deficiencies found during routine testing
+ Research pricing, prepare proposals, and obtain customer approval as required
+ Schedule/ coordinate with service dispatch for technician to complete approved work
+ Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
+ Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
+ Process material requisitions for service related work
+ Open and closes work orders, update customer notes, etc.
+ Assist with communications with field staff as needed
+ Assist with Service invoicing
+ Customer support and satisfaction liaison
+ Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
+ All other duties as assigned
Education and Experience:
+ Associate-s degree or equivalent experience and knowledge is required.
+ Minimum of 3 years experience
+ Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
+ Good oral/written communication skills are necessary.
+ Must be able to work in a high volume/fast paced environment and handle multiple tasks.
+ Should be comfortable answering a phone and making calls for possible entirety of shift.
Physical Requirements:
+ Must be able to lift up to 20 pounds at times.
ARK Systems is an Equal Opportunity Employer
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3192626&source=3192626-CJB-0)
Share with friends or Subscribe!
Are you ready for new challenges and new opportunities?
Join our team!
Current job opportunities are posted here as they become available.
Subscribe to our RSS feeds to receive instant updates as new positions become available.
Back To Openings (job-openings.php?search=true&)
Service Administrative Assistant
Department: Service
Location: Columbia, MD
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3192626&source=3192626-CJB-0)
ARK Systems
At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you.
What you bring:
+ Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines.
+ A positive and respectful attitude and maintain good working relationships with management staff and employees.
+ Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work
+ Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
+ Good oral/written communication skills are necessary.
+ Must be able to work in a high volume/fast-paced environment and handle multiple tasks.
What we offer:
+ Medical Insurance
+ Dental Insurance
+ Vision Insurance
+ 401(k)
+ Tuition Reimbursement
+ Referral Program
+ Life Insurance
+ Paid Vacation and Sick Leave
+ 9 Paid Holidays
Duties/Responsibilities:
+ Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
+ Assists in review certification reports for noted deficiencies found during routine testing
+ Research pricing, prepare proposals, and obtain customer approval as required
+ Schedule/ coordinate with service dispatch for technician to complete approved work
+ Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
+ Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
+ Process material requisitions for service related work
+ Open and closes work orders, update customer notes, etc.
+ Assist with communications with field staff as needed
+ Assist with Service invoicing
+ Customer support and satisfaction liaison
+ Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
+ All other duties as assigned
Education and Experience:
+ Associate-s degree or equivalent experience and knowledge is required.
+ Minimum of 3 years experience
+ Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
+ Good oral/written communication skills are necessary.
+ Must be able to work in a high volume/fast paced environment and handle multiple tasks.
+ Should be comfortable answering a phone and making calls for possible entirety of shift.
Physical Requirements:
+ Must be able to lift up to 20 pounds at times.
ARK Systems is an Equal Opportunity Employer
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3192626&source=3192626-CJB-0)
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