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Customer Service Representative II
National Dentex • Falcon Heights, MN 55113 • Posted 3 days ago
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In-person • Full-time • Mid Level
Job Highlights
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National Dentex is seeking a Customer Service Representative II for Twin Cities Dental Lab in Falcon Heights, MN. This full-time role involves answering and processing calls, troubleshooting technical issues, building relationships with staff members, analyzing remakes, performing cross-selling and sales calls, managing price lists, and assisting with pricing requests. The position offers a comprehensive benefits package, including health, dental, vision, disability, and life insurance, paid time off, 401K with company contribution, and tuition reimbursement.
Responsibilities
- Answer phones in a timely manner
- Process outgoing calls in a timely manner
- Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
- Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
- Analyze remakes by customer and ensure any issues are resolved
- Perform cross-selling and sales calls
- Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
- Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
- Submit new doctors to LMS
- Responsible for Pricing
- Manage price lists for ADL and IDA
- Assist Accounting and Sales with pricing and pricing requests
- Make decisions to either set up a new catalog or use an existing one
- Manage and set up new accounts
- Customer retention
- All other duties as assigned
Qualifications
Required
- Must be able to read, write, speak and understand English
- Must have computer skills including typing and familiarity with Microsoft Office products
- Verbally communicate via telephone-maintaining a positive demeanor
- Verbally communicate with all levels of staff-maintaining a positive demeanor
- Takes initiative
- Listening Skills
- Attention to detail and accuracy
- High School diploma or GED equivalent
Preferred
- Minimum 5 years of experience in a dental environment or call center
About National Dentex
National Dentex is a leading dental laboratory network in the United States, offering a wide range of high-quality dental restorations and appliances to dentists. With over 30 laboratories nationwide, National Dentex has grown significantly since its establishment in 1973, providing services such as fixed and removable prosthetics, orthodontic appliances, and dental implants.
Full Job Description
Description
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at Twin Cities Dental Lab in Falcon Heights, MN for a Customer Service Representative II.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
The regular hours for this position are from 8:30 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
Primary Responsibilities and Essential Functions of the Position:
+ Answer phones in a timely manner
+ Process outgoing calls in a timely manner
+ Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
+ Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
+ Analyze remakes by customer and ensure any issues are resolved
+ Perform cross-selling and sales calls
+ Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
+ Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
+ Submit new doctors to LMS
+ Responsible for Pricing
+ Manage price lists for ADL and IDA
+ Assist Accounting and Sales with pricing and pricing requests
+ Make decisions to either set up a new catalog or use an existing one
+ Manage and set up new accounts
+ Customer retention
+ All other duties as assigned
Skills and Abilities Required:
+ Must be able to read, write, speak and understand English
+ Must have computer skills including typing and familiarity with Microsoft Office products
+ Verbally communicate via telephone-maintaining a positive demeanor
+ Verbally communicate with all levels of staff-maintaining a positive demeanor
+ Takes initiative
+ Listening Skills
+ Attention to detail and accuracy
Minimum Education and Experience Required:
+ Preferred: High school diploma or GED equivalent
+ Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
+ General office equipment
Physical Requirements:
+ Perform tasks at multiple workstations-standing and sitting for extended periods of time.
+ Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Education
Required
+ High School or Equivalent or better
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at Twin Cities Dental Lab in Falcon Heights, MN for a Customer Service Representative II.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
The regular hours for this position are from 8:30 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.
Primary Responsibilities and Essential Functions of the Position:
+ Answer phones in a timely manner
+ Process outgoing calls in a timely manner
+ Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
+ Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations
+ Analyze remakes by customer and ensure any issues are resolved
+ Perform cross-selling and sales calls
+ Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
+ Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
+ Submit new doctors to LMS
+ Responsible for Pricing
+ Manage price lists for ADL and IDA
+ Assist Accounting and Sales with pricing and pricing requests
+ Make decisions to either set up a new catalog or use an existing one
+ Manage and set up new accounts
+ Customer retention
+ All other duties as assigned
Skills and Abilities Required:
+ Must be able to read, write, speak and understand English
+ Must have computer skills including typing and familiarity with Microsoft Office products
+ Verbally communicate via telephone-maintaining a positive demeanor
+ Verbally communicate with all levels of staff-maintaining a positive demeanor
+ Takes initiative
+ Listening Skills
+ Attention to detail and accuracy
Minimum Education and Experience Required:
+ Preferred: High school diploma or GED equivalent
+ Preferred: Minimum 5 years of experience in a dental environment or call center
Hazardous Materials or Equipment Used:
+ General office equipment
Physical Requirements:
+ Perform tasks at multiple workstations-standing and sitting for extended periods of time.
+ Push, pull, lift, and/or carry up to 25 pounds
Qualifications
Education
Required
+ High School or Equivalent or better
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