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Patient Financial Services Representative I (Remote)
Essentia Health • Remote • Posted 2 days ago
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Remote • Full-time • $18.33-$27.50/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. The representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing, and insurance questions, and is expected to provide timely resolution for all types of inquiries. The role involves providing efficient and accurate support for insurance, coding, registration, financial assistance, and other billing-related issues to help resolve patient financial responsibility, including account analysis, follow-up on delinquent accounts, and payment negotiation.
Responsibilities
- Resolve a high volume of accounts for services provided by Essentia Health.
- Act as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing, and insurance questions.
- Provide timely resolution for all types of inquiries.
- Provide efficient and accurate support for insurance, coding, registration, financial assistance, and other billing-related issues.
- Evaluate, develop, and implement an action plan to educate guarantors and help resolve their financial responsibilities.
- Conduct follow-up on delinquent accounts.
- Collect self-pay balances.
- Negotiate payments.
- Assist patients with programs to help with their medical bills.
- Handle incoming patient mail and produce written correspondence in response to inquiries.
- Utilize a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems.
Qualifications
Required
- Minimum of a high school education.
- Some trade course classes in accounting, business, and/or communications are beneficial.
- Minimum of 2 years of experience in Call Center, Collections, Medical Insurance Billing, and/or Health Care.
About Essentia Health
This company operates in the healthcare industry, providing medical services through 74 clinics/outpatient locations and 15 hospitals in several states.
Full Job Description
**Job Description**
**Job Description:**
This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquiries. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to a greater working environment. This position requires exceptional customer service skills including de-escalation, payment negotiation, and patient education. Utilizing a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task. Department Details The hours for this position are Monday-Thursday 8:45 a.m. - 5:15 p.m. CST and Friday 8:00 am - 4:30 pm CST. Minimum of 2 years of experience in Call Center, Collections, Medical Insurance Billing and/or Health Care.
**Education Qualifications:**
Minimum of a high school education.
Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.
**Licensure/Certification Qualifications:**
n/a
**Job Location:** Fargo Distribution Serv Center
**Shift Rotation:** Day Rotation (United States of America)
**Shift Start/End:** /
**Hours Per Pay Period:**
**Compensation Range:** $18.33 - $27.50 / hour
**Union:**
**FTE:** 1
**Weekends:**
**Call Obligations:**
**Sign On Bonus:**
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
**Job Description:**
This position is responsible for resolving a high volume of accounts for services provided by Essentia Health in a virtual call center environment. Representative acts as the primary contact or liaison for patients to discuss outstanding self-pay balances, billing and insurance questions, and is expected to provide timely resolution for all types of inquiries. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to help resolve patient financial responsibility. In addition, this position performs account analysis to evaluate, develop and implement an action plan to educate guarantors and help resolve their financial responsibilities. This could include conducting follow-up on delinquent accounts, collection of self-pay balances, payment negotiation, and assisting patients with programs to help with their medical bills. Position may also handle incoming patient mail with potential for producing written correspondence in response to these inquiries. Qualified candidates will demonstrate a customer service orientation which consistently aims at exceeding patient expectations and contributes positively to a greater working environment. This position requires exceptional customer service skills including de-escalation, payment negotiation, and patient education. Utilizing a variety of office equipment including computer and software applications, printer, FAX, multi-line telephone, and billing systems are required. This position also requires excellent written and verbal communication skills and the ability to multi-task. Department Details The hours for this position are Monday-Thursday 8:45 a.m. - 5:15 p.m. CST and Friday 8:00 am - 4:30 pm CST. Minimum of 2 years of experience in Call Center, Collections, Medical Insurance Billing and/or Health Care.
**Education Qualifications:**
Minimum of a high school education.
Some trade course classes in accounting, business, and/or communications would be very beneficial in this position.
**Licensure/Certification Qualifications:**
n/a
**Job Location:** Fargo Distribution Serv Center
**Shift Rotation:** Day Rotation (United States of America)
**Shift Start/End:** /
**Hours Per Pay Period:**
**Compensation Range:** $18.33 - $27.50 / hour
**Union:**
**FTE:** 1
**Weekends:**
**Call Obligations:**
**Sign On Bonus:**
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.
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