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Level 2 Technician
CompuCom • Manchester, NH 03103 • Posted 3 days ago
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In-person • Full-time • Mid Level
Job Highlights
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eXcell, a division of CompuCom, is seeking a Level 2 Technician to join their team onsite in Manchester, NH, with regular travel to Lincoln, Londonderry, and Littleton, NH. The role involves deskside PC support, customer service, and troubleshooting hardware, software, and network issues. This position requires a minimum of 3 to 5+ years of experience in a similar role and offers a comprehensive benefits package.
Responsibilities
- Provide independent support with minimal oversight
- Assist with IT implementations (preferred)
- Hands-on experience with Windows operating systems
- Support Mac devices
- Image desktops and laptops
- Manage workload through ITSM ticketing systems
- Proficiency with MS Office 365 suite, including MS Teams
Qualifications
Required
- Minimum 3 to 5+ years of experience in deskside PC support, customer service, and troubleshooting hardware, software, and network issues
- Active Directory knowledge
About CompuCom
CompuCom is a leading IT infrastructure services provider in the United States, offering consulting, managed services, and end-user enablement. The company operates primarily in North America and serves clients in industries such as retail, healthcare, financial services, and government. CompuCom's digital focus, strategic partnerships with tech giants, and expansion of managed services demonstrate its commitment to providing innovative IT solutions to clients nationwide.
Full Job Description
Our client has a brand-new opportunity for a qualified **Level 2 Technician** to join their team **onsite** in Manchester, NH. This role requires regular travel to other client locations in Lincoln, Londonderry, and Littleton, NH. All mileage and travel expenses will be reimbursed.
**Skills and Qualifications:**
+ Minimum 3 to 5+ years of experience in deskside PC support, customer service, and troubleshooting hardware, software, and network issues
+ Ability to provide independent support with minimal oversight
+ Previous experience assisting with IT implementations is preferred
+ Hands-on experience with the following:
+ Windows operating systems
+ Some experience supporting Mac devices
+ Imaging desktops and laptops
+ Active Directory knowledge
+ Managing workload through ITSM ticketing systems
+ Proficiency with MS Office 365 suite, including MS Teams
**Full COVID-19 vaccination may be required.**
_We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts._
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** **e** **X** **cell** Supports Equal Employment Opportunity** **e** **X** **cell** , a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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