Customer Support Representative

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

**Role Summary:**

The Customer Support Representative is the primary point of contact for the customer and collaborates with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. The successful candidate will be able to work effectively with our extensive parts catalog, drawings, and many other reference materials to support our customers. The SSRs will work closely with Sales Engineers and Application Engineers to satisfy our customers' needs.

**Responsibilities:**

+ Customer focused with a results-driven mindset.

+ Respond to phone and email inquiries for pricing, parts availability, order status, expedite requests, etc.

+ Process orders, quotations, and change orders quickly and accurately. etc.

+ Discuss and negotiate terms with customers, including lead-times in accordance with operational capacity, delivery terms, and payment terms.

+ Demonstrate an understanding of the needs of the customer and the Company to establish win-win agreements and relationships. Review contracts.

+ Resolve Accounts Receivable issue with the ability to assert specific terms and apply credits and discounts as required.

+ Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.

+ Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.

+ Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.

+ Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.

+ Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.

+ In collaboration with Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives.

+ Support 30 day/ quarterly sales forecast and monthly outlook processes

+ Other duties as assigned.

**Requirements:**

+ Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

+ Proficiency in Microsoft Office package.

+ Understand and comply with legal requirements (e.g., SOX, Export Compliance, Terms and Conditions, ISO, etc.).

**Preferred Experience / Skills:**

+ Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.

+ Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.

+ Experience with customer relationship management.

+ Experience in pricing, contract review, and SAP (or similar ERP system)

+ AS or AA Degree and / or 3-5 years relevant experience

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits.

**Req ID** : R-11625

**Job Family Group** : Sales

**Job Family** : SA Sales Support

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.