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Information Desk Receptionist
Highland Hospital • Rochester, NY 14651 • Posted 2 days ago
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In-person • Part-time • $15.00-$19.90/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Highland Hospital is seeking a per diem Information Desk Receptionist to work Saturday and Sunday from 5:30pm-8:30pm. The role involves greeting and directing visitors, patients, and families, screening and registering visitors, providing information using the hospital computer system, and educating visitors on visitation guidelines and requirements. The position requires exceptional customer service skills and adherence to all visitation guidelines and HIPAA protocols.
Responsibilities
- Greet and direct visitors, patients, and families in a professional and knowledgeable manner, providing exceptional customer service and following all visitation guidelines.
- Screen and register all visitors, support persons per CDC guidelines utilizing Epic computer system, and educate visitors on visitation guidelines and requirements.
- Provide accurate information, using hospital computer system, to both visitors and telephone inquiries for information such as patient location, telephone extensions, surgical information, as appropriate following all HIPAA protocols, etc.
- Educate appropriate visitors for Covid positive patients on appropriate use of personal protective equipment (PPE), utilizing established training protocol provided by Social Work prior to initial approved visit.
- Handle customer complaints in a friendly and courteous manner.
Qualifications
Required
- High School diploma or GED; or equivalent experience.
- 1-2 years customer service experience; receptionist experience preferred
Full Job Description
**15653BR**
**Title:**
Information Desk Receptionist
**Department/Cost Center:**
854 - Telecommunications
**Job Description:**
Highland Hospital is seeking a per diem Information Desk Receptionist to Saturday and Sunday from 5:30pm-8:30pm.
Essential Job Duties include:
Greet and direct visitors, patients and families in a professional and knowledgeable manner, providing exceptional customer service and following all visitation guidelines.
+ Screen and register all visitors, support persons per CDC guidelines utilizing Epic computer system, and educate visitors on visitation guidelines and requirements.
+ Provide accurate information, using hospital computer system, to both visitors and telephone inquiries for information such as patient location, telephone extensions, surgical information, as appropriate following all HIPAA protocols, etc.
+ Educate appropriate visitors for Covid positive patients on appropriate use of personal protective equipment (PPE), utilizing established training protocol provided by Social Work prior to initial approved visit.
+ Handle customer complaints in a friendly and courteous manner.
**Salary Range:**
$15.00- $19.90 an hour
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Auto req ID:**
15653BR
**Job Requirements:**
High School diploma or GED; or equivalent experience. 1-2 years customer service experience; receptionist experience preferred
**Employment Status:**
Per Diem
**Hours/Week:**
8
**Posting Title:**
Information Desk Receptionist
**City:**
Rochester
**Work Shift:**
Days/Evenings
**Area of Interest:**
Clerical
The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
**Title:**
Information Desk Receptionist
**Department/Cost Center:**
854 - Telecommunications
**Job Description:**
Highland Hospital is seeking a per diem Information Desk Receptionist to Saturday and Sunday from 5:30pm-8:30pm.
Essential Job Duties include:
Greet and direct visitors, patients and families in a professional and knowledgeable manner, providing exceptional customer service and following all visitation guidelines.
+ Screen and register all visitors, support persons per CDC guidelines utilizing Epic computer system, and educate visitors on visitation guidelines and requirements.
+ Provide accurate information, using hospital computer system, to both visitors and telephone inquiries for information such as patient location, telephone extensions, surgical information, as appropriate following all HIPAA protocols, etc.
+ Educate appropriate visitors for Covid positive patients on appropriate use of personal protective equipment (PPE), utilizing established training protocol provided by Social Work prior to initial approved visit.
+ Handle customer complaints in a friendly and courteous manner.
**Salary Range:**
$15.00- $19.90 an hour
_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._
**Auto req ID:**
15653BR
**Job Requirements:**
High School diploma or GED; or equivalent experience. 1-2 years customer service experience; receptionist experience preferred
**Employment Status:**
Per Diem
**Hours/Week:**
8
**Posting Title:**
Information Desk Receptionist
**City:**
Rochester
**Work Shift:**
Days/Evenings
**Area of Interest:**
Clerical
The Hospital is committed to equal opportunity for all persons regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.
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