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customer service technician
Randstad US • johnson city, TN 37614 • Posted 3 days ago
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In-person • Full-time • $16.00-$16.01/hr • Temporary • Contract • Entry Level
Job Highlights
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Randstad US is seeking a Customer Service Technician to provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing for water heaters. This role primarily works with homeowners and one-unit applications, requiring basic product knowledge. The position offers a temp to perm contract with a starting pay of $16 - $16.01 per hour, primarily during the daytime shift. Training is provided, and the role involves working closely with a diverse group of professionals to ensure equipment is ordered, installed, maintained, and functional.
Responsibilities
- Provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing.
- Work primarily with homeowners and one-unit applications.
- Assist customers over the phone.
- Juggle competing priorities while providing customer service.
- Receive continuous feedback on performance.
- Work with a diverse group of professionals including general contractors, service professionals, facility maintenance personnel, architects, engineers, and other professionals.
- Assist callers in repair rather than replacing equipment.
- Undergo product specific paid training during the 4 week training period.
Qualifications
Required
- High school education.
- 0 years of experience.
- Entry level position.
- Ability to work during the daytime shift (11 AM - 8 PM) after training.
Preferred
- Telephone Etiquette
- Typing Skills
- Customer Service
- Customer support
About Randstad US
Randstad is a wholly-owned subsidiary of Randstad N.V., the world's largest HR services provider. Driven to become the world's most valued 'working life partner', supporting as many people as possible in realizing their true potential throughout their working life, we provide companies with the high quality, diverse, and agile workforces they need while helping people get rewarding jobs and stay relevant in the ever-changing world of work. Randstad offers outsourcing, consulting and workforce management solutions for generalist and specialist disciplines, including technology, engineering, accounting and finance, clinical and non-clinical healthcare, human resources, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing.
Full Job Description
+ johnson city , tennessee
+ posted 2 days ago
**job details**
summary
+ $16 - $16.01 per hour
+ temp to perm
+ high school
+ category office and administrative support occupations
+ referenceAB_4610191
job details
Ready to work closely with senior leaders at a rapidly growing company? Looking for a fast-paced work environment where you can put your communication and customer service skills to the test day in and day out? Where you'll get continuous feedback, frequently juggle competing priorities while assisting customers over the phone? This is the job for you. We're recruiting organized, hardworking executive Customer Service Representatives right now. Click to learn more and today. This is an opportunity for you to step in and make an immediate impact.
salary: $16 - $16.01 per hour
shift: First
work hours: 11 AM - 8 PM
education: High School
Responsibilities
To provide technical/troubleshooting assistance, general product information, warranty assistance, and parts order processing which requires basic product knowledge of water heaters. Primarily works with homeowners and one-unit applications. Customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is ordered, installed, maintained, and functional. Technical Support Tier 1 work to assist callers in repair rather than replacing equipment. Product specific paid training is provided.
Shift - 4 week training period Monday - Friday 8 am - 5 pm. After training, the shift will go to 11 am - 8 pm.
Skills
+ Telephone Etiquette
+ Typing Skills
+ Customer Service
+ Customer support
Qualifications
+ Years of experience: 0 years
+ Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
This posting is open for thirty (30) days.
**get in touch**
we are here to help you with your questions.
KC
**katelyn caldwell**
+ +1 423 854 9265 (tel:+1 423 854 9265)
+ katelyn.caldwell@randstadusa.com
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