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Hotel Guest Experience Supervisor
Hyatt • SAN ANTONIO, TX 78284 • Posted 2 days ago
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In-person • Full-time • Junior Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Hotel Guest Experience Supervisor at Hyatt is responsible for leading other associates in significant service providing positions such as bell, concierge, door, and valet. This role involves coaching, giving direction, training, scheduling, payroll, and interviewing. It requires strong leadership, communication, and relationship skills, and offers opportunities for career growth in a supportive work environment.
Responsibilities
- Lead other associates in significant service providing positions such as bell, concierge, door, and valet.
- Coach and give direction to associates.
- Train associates as needed.
- Manage scheduling and payroll.
- Conduct interviews for new associates.
- Direct casual conversations with guests to create meaningful experiences.
- Provide efficient service and meaningful experiences to guests.
- Develop and assume basic management responsibilities.
- Support senior leadership in various capacities.
Qualifications
Required
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal and written communication skills.
- Must have open availability 7 days a week.
- Ability to work evenings, weekends, and holidays as needed.
- Experience and thorough understanding of guest services.
About Hyatt
Hyatt Hotels Corporation is an American multinational hospitality company operating luxury hotels and resorts worldwide. It offers various products and services under brands like Park Hyatt, Grand Hyatt, and Andaz, catering to different market segments. With a strong global presence and a focus on expansion and customer well-being, Hyatt remains a prominent player in the hospitality industry.
Full Job Description
**Description:**
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Guest Experience Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Supervisors lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
Benefits include:
+ Complimentary & Discounted Hyatt Hotel Rooms
+ Flexible Schedules
+ Paid Time Off (PTO)
+ Competitive Pay
+ 401(k) Match
+ Medical, Dental, Vision Insurance after 30 days of employment
+ Tuition Reimbursement
+ Free Annual VIA Bus Pass/Discounted Parking
+ Free Meals Provided in Employee Cafeteria
+ Opportunities for Career Growth
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Must have open availability 7 days a week.
+ Must be able to work evenings, weekends, and holidays as needed.
+ Experience and thorough understanding of guest services.
**Primary Location:** US-TX-San Antonio
**Organization:** Hyatt Regency San Antonio
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SAN032568
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
Guest Experience Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing. Guest Experience Supervisors lead associates in significant service providing positions that may include bell, concierge, door, and valet. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
Benefits include:
+ Complimentary & Discounted Hyatt Hotel Rooms
+ Flexible Schedules
+ Paid Time Off (PTO)
+ Competitive Pay
+ 401(k) Match
+ Medical, Dental, Vision Insurance after 30 days of employment
+ Tuition Reimbursement
+ Free Annual VIA Bus Pass/Discounted Parking
+ Free Meals Provided in Employee Cafeteria
+ Opportunities for Career Growth
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal and written communication skills.
+ Must have open availability 7 days a week.
+ Must be able to work evenings, weekends, and holidays as needed.
+ Experience and thorough understanding of guest services.
**Primary Location:** US-TX-San Antonio
**Organization:** Hyatt Regency San Antonio
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SAN032568
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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