Research Operations Specialist

**Job Description:**

The Research Operations Specialist supports a specific team of research enrollment specialists assisting with activities supporting clinical research and research studies at Intermountain Healthcare. The Research Operations Specialist enrolls participants in research projects and assists with other research-related study duties in various research projects that further the goals of the Investigator and the Research Department.

This position educates, trains, coaches, problem solves and coordinates development of team members skills and ensures employees have proper tools and knowledge to perform their jobs. Provides opportunities for training and career development. On an annual basis, assists with development of team and individual goals. Reviews goals with staff periodically. The Operations Specialist also assists research team to enroll research participants via in-person, phone calls, mail-outs, and Internet. Understands and follows research protocols and provide appropriate documentation. Including the collection, input, and maintenance of data in Intermountain and external databases. Ensures study team is following Code of Federal Regulations, Good Clinical Practice, FDA, IRB, NIH, NCI, CAP and / or other regulatory agency guidelines, and seeking guidance or clarification from the Principal Investigator, or Manager, as necessary. Acts as a problem solver by utilizing available resources to research, facilitate and resolve policy and procedural issues. Edits and updates Standard Operating Procedures (SOP) to meet study criteria and completes.

**Minimum Qualifications**

Demonstrated understanding research methodologies and processes.

Demonstrated decision making and problem solving skills and the ability to communicate complex messages in a manner that is easily understandable.

Experience using basic computer programs including word processing, database, spreadsheet applications, and email.

Experience using research applications including RedCap, Clinical Trial Management Systems, IRB software, Sales Force, etc.

Ability to establish and maintain effective working relationships.

Demonstrated customer service skills and attention to detail.

**Preferred Qualifications**

Two years of research experience working with human subjects

Experience working in healthcare.

Experience in a leadership role accountable for training and development

Customer service experience

**Physical Requirements:**

**PhysicaI Requirements**

Interact with others requiring the employee to communicate information.

Operate computers and other office equipment requiring the ability to move fingers and hands.

See and read computer monitors and documents.

Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

**Anticipated job posting close date:**

09/24/2024

**Location:**

Intermountain Health American Fork Hospital, St George Cancer Center

**Work City:**

American Fork

**Work State:**

Utah

**Scheduled Weekly Hours:**

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$21.98 - $33.48

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers (https://intermountainhealthcare.org/careers/working-for-intermountain/employee-benefits/) , and for our Colorado, Montana, and Kansas based caregivers (http://www.sclhealthbenefits.org) ; and our commitment to diversity, equity, and inclusion (https://intermountainhealthcare.org/careers/working-for-intermountain/diversity/) .

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.