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Patient Service Representative - Harbour View Family Practice
Bon Secours Mercy Health • Suffolk, VA 23434 • Posted 6 days ago
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In-person • Full-time • Entry Level
Job Highlights
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The Patient Service Representative at Harbour View Family Practice provides receptionist and clerical functions to the front office, participating as a team member by performing additional assignments as needed. This role involves registering patients, collecting co-payments, making patient reminder calls, coordinating physician orders, and managing inbound calls in a timely manner. The position requires excellent customer service skills, the ability to work under stress, and the capability to work independently.
Responsibilities
- Registering of patients
- Collection of co-payments
- Patient reminder calls to include verification of appointment, required referrals and pre-certifications
- Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given)
- Managing large volumes of inbound calls in a timely manner
- Completes initial registration of new patients and updates any changes of patient's information into computer database
- Documentation of phone calls as appropriate
Qualifications
Required
- High School Graduate
- Outstanding customer service skills
- Patient Access Center candidates should have minimum 6 months prior experience in phone center setting
- Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills
- Must be able to work under considerable stress, using tact and diplomacy
- Must demonstrate the ability to work independently and problem solve
- Demonstrates organizational skills
- Maintains a working knowledge of general office equipment
About Bon Secours Mercy Health
Bon Secours Mercy Health is a leading healthcare provider with a focus on transforming healthcare through technology, investments, and partnerships. They offer compassionate care through hospitals, physician practices, and clinical sites in the United States and Ireland, striving to enhance access, efficiency, and quality in the industry. Mercy Health is dedicated to driving innovation, advocating for service and stewardship, and serving all individuals, particularly the underserved, in line with their Catholic heritage.
Full Job Description
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
**Patient Service Representative - Harbour View Family Practice**
Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of caring for all age groups. Participates as a team member by performing additional assignments as requested.
**Job Requirements**
High School Graduate.
Outstanding customer service skills.
Patient Access Center candidates should have minimum 6 months prior experience in phone center setting.
Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills.
Must be able to work under considerable stress, using tact and diplomacy. Must demonstrate the ability to work independently and problem solve. Demonstrates organizational skills. Maintains a working knowledge of general office equipment.
**I. Essential Job Functions**
**OFFICE**
· Registering of patients.
· Collection of co-payments.
· Patient reminder calls to include verification of appointment, required referrals and pre-certifications.
· Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given).
· Additional duties as assigned by management.
**PATIENT ACCESS CENTER**
· Managing large volumes of inbound calls in a timely manner.
· Completes initial registration of new patients and updates any changes of patient's information into computer database.
· Documentation of phone calls as appropriate.
· Additional duties as assigned by management.
**OFFICE EQUIPMENT USED:** Telephone, copier, computer (keyboard, screen, printer), etc.
This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks to be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments).
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
**Patient Service Representative - Harbour View Family Practice**
Provides receptionist and clerical functions to front office. Participates as a team member by performing additional assignments not directly related to the job description when workload requires and as requested by supervisor. Must be capable of caring for all age groups. Participates as a team member by performing additional assignments as requested.
**Job Requirements**
High School Graduate.
Outstanding customer service skills.
Patient Access Center candidates should have minimum 6 months prior experience in phone center setting.
Must demonstrate excellent telephone etiquette and excellent communication and interpersonal skills.
Must be able to work under considerable stress, using tact and diplomacy. Must demonstrate the ability to work independently and problem solve. Demonstrates organizational skills. Maintains a working knowledge of general office equipment.
**I. Essential Job Functions**
**OFFICE**
· Registering of patients.
· Collection of co-payments.
· Patient reminder calls to include verification of appointment, required referrals and pre-certifications.
· Coordination of physician orders upon completion of patient office appointment (scheduling appointments and testing or transferring patient to appropriate staff to complete orders given).
· Additional duties as assigned by management.
**PATIENT ACCESS CENTER**
· Managing large volumes of inbound calls in a timely manner.
· Completes initial registration of new patients and updates any changes of patient's information into computer database.
· Documentation of phone calls as appropriate.
· Additional duties as assigned by management.
**OFFICE EQUIPMENT USED:** Telephone, copier, computer (keyboard, screen, printer), etc.
This is not necessarily an extensive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks to be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments).
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com
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