Job Highlights
Using AI ⚡ to summarize the original job post
The Senior Operations Manager at HCLTech is responsible for service delivery across multiple tracks for a client in the Digital space, managing diverse delivery teams globally. This role involves directing a team of Project Managers, Track Leads, Delivery Leads, and group managers to ensure adherence to service level standards and deliver a best-in-class service. The manager will also evaluate project trade-offs, manage critical paths, ensure project success, and drive team improvement.
Responsibilities
- Accountable for service delivery across multiple tracks for one of our clients in the Digital space.
- Manage multiple diverse delivery teams located globally.
- Direct a team of Project Managers, Track Leads, Delivery Leads, group managers of large-scale, complex global projects.
- Monitor day to day delivery management and engagement with multiple support units within the organization.
- Ensure adherence to service level standards and deliver a best-in-class service.
- Evaluate trade-offs between project size and complexity, cost, urgency, risk, and stakeholder value.
- Manage critical path to delivery of project objectives.
- Effectively assess and resolve high priority project risks.
- Ensure projects meet success parameters and ROI targets stated in the business case.
- Set the strategy for development, staying abreast of new practices and technologies.
- Act as the Voice of Customer, championing change and improvements across Customer experience.
- Maintain collaborative and trusting relationships with stakeholders.
- Enhance quality of customer interactions, ensuring compliance and regulatory obligations are met.
- Tap additional account growth opportunities through networking & client relationship management.
- Lead the WBR’s MBR, QBR’s with multiple stakeholders.
- Lead an effective resource planning team.
- Drive team towards transformed state and look for opportunities to improve.
- P&L responsibility and account growth.
- Lead, inspire and co-ordinate team at all levels.
Qualifications
Required
- Bachelors in Engineering with 15-20 years or Master’s Degree with 15+ years’ experience
- 8-12 years’ experience in managing large scale agile programs focused on global service delivery
- 10+ years’ experience with People Management and Stakeholder/Client Management
- Previous experience with outsourced techno functional projects is a plus
- Knowledge of Cloud environment is an added advantage
- Excellent at managing and influencing a wide network of Client Stakeholders at senior levels
- Ability to balance multiple projects, making strategic decisions on time, quality, and cost
- Proficient in Agile methodology
- Strong understanding of Engg. Support Services (cloud products)
- Good with numbers, analytical and logical skills
- Ability to develop comprehensive and complex operational and strategic plans
- Excellent budgeting, business financial and P&L skills
About HCLTech
HCL Software operates in the technology industry, offering products and services in digital transformation, data analytics, AI, automation, enterprise security, and cloud solutions. They provide flagship products such as HCL Commerce Cloud, HCL Connections, and HCL Discover, along with other solutions like HCL Domino, HCL Marketing Cloud, and HCL Unica to help businesses achieve their digital goals effectively.