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Information Technology Support Technician
Venteon • Wixom, MI 48393 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Information Technology Support Technician at Venteon is responsible for hardware/software installation and maintenance, including setting up and networking PCs and Macs, installing and networking printers and other devices, and providing regular maintenance for hardware. This role also involves general Help Desk support for end users, troubleshooting various software solutions, and maintaining hardware inventory.
Responsibilities
- Install and upgrade hardware and software, ensuring compatibility with corporate standards
- Set up, configure, and network PCs and Macs
- Install and network printers and other devices, including necessary drivers
- Provide regular maintenance for hardware, including PCs, Macs, thin clients, network switches, printers, scanners, and digital bulletin boards
- Maintain and track hardware inventory, including PCs, cables, and related equipment
- Install and configure workstation hardware such as monitors, docking stations, and desk phones
- Offer general Help Desk support for end users
- Support desktop applications, operating systems (latest Microsoft OS versions), and peripheral devices
- Troubleshoot ERP, PLM, CRM, and Autodesk solutions
- Configure and troubleshoot mobile devices (iPhone, iPad, Android)
Qualifications
Required
- Proficiency in networking and communications (LAN/WAN), system engineering, and maintaining infrastructure
- Strong knowledge of Microsoft Office (2010 and later) including Access, Outlook, Excel, Word, PowerPoint, Visio, and Exchange Server 2010
Full Job Description
Hardware/Software Installation and Maintenance
- Install and upgrade hardware and software, ensuring compatibility with corporate standards
- Set up, configure, and network PCs and Macs
- Install and network printers and other devices, including necessary drivers
- Provide regular maintenance for hardware, including PCs, Macs, thin clients, network switches, printers, scanners, and digital bulletin boards
- Maintain and track hardware inventory, including PCs, cables, and related equipment
- Install and configure workstation hardware such as monitors, docking stations, and desk phones
Internal Customer Support
- Offer general Help Desk support for end users
- Support desktop applications, operating systems (latest Microsoft OS versions), and peripheral devices
- Troubleshoot ERP, PLM, CRM, and Autodesk solutions
- Configure and troubleshoot mobile devices (iPhone, iPad, Android)
Computer Skills
- Proficiency in networking and communications (LAN/WAN), system engineering, and maintaining infrastructure
- Strong knowledge of Microsoft Office (2010 and later) including Access, Outlook, Excel, Word, PowerPoint, Visio, and Exchange Server 2010
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