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Customer Service Representative
Randstad USA • Richardson, TX 75080 • Posted 1 day ago via LinkedIn
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In-person • Full-time • $23.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Under general supervision, the Customer Service Representative handles a variety of incoming customer calls, fulfills customer needs to ensure satisfaction, and may respond to e-mail inquiries. The role involves processing new orders, tracking open orders, checking pricing and availability, troubleshooting customer problems, and providing support to lower level staff on non-standard cases. The position requires a high school diploma or equivalent, at least 2 years of related experience, and excellent communication skills.
Responsibilities
- Handles a variety of incoming customer calls and fulfills customer needs to ensure satisfaction.
- May respond to e-mail inquiries.
- Processes new orders based on customer requests.
- Tracks open orders to ensure completeness in a prompt manner.
- Checks pricing and verifies availability.
- Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented.
- Refers highly unusual situations to higher authority for review and reconciliation.
- May assess needs and suggest/promote alternative products or services.
Qualifications
Required
- High school diploma or an equivalent combination of education and experience.
- At least 2 years related experience.
- Excellent written and verbal communication skills, including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details.
- Requires general knowledge of the organization, and thorough knowledge of company products and services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
Preferred
- A bachelor's degree or equivalent is preferred.
About Randstad USA
Randstad USA is a leading talent solutions company in the United States, offering comprehensive HR services to businesses. The company specializes in temporary and permanent staffing, recruitment process outsourcing, managed services programs, and HR consulting.
Full Job Description
Customer Service Representative
Class Start Date: 10/21/2024
Onsite - Richardson, TX
Training Hours: 8AM to 5PM - Training can last over 2 months
Shift Hours after training: 9:30AM to 6:30PM
Pay Rate: $23
Temp to hire
- Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
- May respond to e-mail inquiries.
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Processes new orders based on customer requests. Tracks open orders to ensure completeness in a prompt manner.
- Checks pricing and verifies availability.
- Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
- Uses computerized system for tracking, information gathering, and/or troubleshooting. Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
- Refers highly unusual situations to higher authority for review and reconciliation.
- May assess needs and suggest/promote alternative products or services.
- Customer service is the primary function, but may include minimal selling or promotion of products or services.
Requirements:
- Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
- Requires at least 2 years related experience.
- Excellent written and verbal communication skills, including effective listening skills.
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details.
- Requires general knowledge of the organization, and thorough knowledge of company products and services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
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