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End User Support Specialist
Apex Systems ā¢ Arlington Heights, IL 60005 ā¢ Posted 1 day ago via LinkedIn
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In-person ā¢ Full-time ā¢ $28.00-$32.00/hr ā¢ Contract ā¢ Mid Level
Job Highlights
Using AI ā” to summarize the original job post
Apex Systems is seeking an End User Support Specialist for a long-term contract position in Arlington Heights, IL. The role involves providing mainframe system information (level 2) technical support and operation to the end user community, troubleshooting and resolving hardware, software, and user problems, and managing incidents from beginning to end. The position requires on-site work and a reliable vehicle, with a rotating day off schedule that includes weekends and holidays.
Responsibilities
- Provides mainframe system information (level 2) technical support and operation to the end user community.
- Troubleshoots and resolves hardware, software and user problems as they arise.
- Manages incidents (tickets) from beginning to end.
- Participates in the resolution of chronic problems and/or other technical projects as assigned.
Qualifications
Required
- Attention to detail / ability to work under pressure
- Previous level 2 application and/or mainframe support
- Service desk / incident ticket processing
- Must have a reliable vehicle
- Must be open to work weekends/holidays
- Must pass a criminal background check and drug screen
About Apex Systems
Apex Systems is a technology services business specializing in digital innovation, artificial intelligence, cloud computing, cybersecurity, and data analytics. They prioritize diversity, equity, and inclusion in their workforce and are committed to corporate social responsibility. With a presence in over 70 markets, Apex Systems offers career opportunities in Glen Allen, Virginia, and on their website.
Full Job Description
Apex Systems has an end-user support analyst position available in Arlington Heights, IL.
Location: Arlington Heights, IL - Must have a reliable vehicle (on-site 5x/week)
Duration: Long-term contract
3rd Shift: 03:30PM ā 12:00AM CST (Must be open to weekends/holidays as well)
Rotating shift schedule includes weekends and holidays
Pay: $28-32 /hr W2
Member of the 7X24 Unimatic (Unisys) Coverage team. Candidate will be assigned to third shift. Rotating days off, including weekends and holidays. All training is OJT.
Top 3 skill sets required for this role:
1. Attention to detail / ability to work under pressure
2. Previous level 2 application and/or mainframe support
3. Service desk / incident ticket processing
ā¢ Work Schedule: Onsite, Arlington Heights, IL
o What days will be in-office: Rotating day off schedule includes weekends and holidays.
o What shift (if applicable)/Start Time: Third shift - 1530C-0000C
Responsibilities: Under minimal supervision provides mainframe system information (level 2) technical support and operation to the end user community. Troubleshoots and resolves hardware, software and user problems as they arise. Manages incidents (tickets) from beginning to end. Participates in the resolution of chronic problems and/or other technical projects as assigned.
*** Must pass a criminal background check and drug screen if an offer is made ***
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.
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