IT Support Specialist L2

Join a leading Managed Service Provider known for delivering exceptional IT solutions and support to a diverse clientele. We specialize in advanced technology solutions, including virtualization, cloud services, networking, and Windows systems, ensuring our clients receive top-tier, tailored support. Our commitment to excellence and innovation makes us a trusted partner in managing complex IT environments and driving business success.

Position Overview:

We are looking for a skilled Support Specialist L2 to enhance our team and provide top-tier, white glove support to our clients. In this role, you will work with a range of technologies, including virtualization, cloud, networking, and Windows systems. This position is perfect for an IT professional with hands-on experience in a Managed Service Provider setting, who is eager to advance their career and gain valuable backend system administration experience.

Responsibilities:

• Respond to escalated calls, tickets and emails to troubleshoot reported issues in a helpdesk environment using ConnectWise.
• Complete administration and provide IT support for Microsoft core business applications and operating systems.
• Provide desktop support, manage accounts in active directory, printer support
• Provide network support, administration and configurations.
• Assist with projects such as cloud migrations (Azure) and client onboardings.

Requirements:

• Experience working for a Managed Service Provider is a MUST*
• Hands on experience with M365; Windows 10, Server 2012,2016,2019, Azure
• Network experience with Cisco, SonicWALL, or Fordinet a plus
• ConnectWise experience is a major plus

Benefits:

• Base salary $60,000-$75,000 (dependent on experience)
• Certification reimbursement
• Career development and formal training
• Matching 401(k), profit-sharing and medical coverage is provided.
• Car/ mileage reimbursement