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Claims Adjuster
Acro Service Corp • Newark, DE 19711 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Senior Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Senior Claims Adjuster at Acro Service Corp is responsible for investigating and drafting decisions on unemployment claims, ensuring compliance with state and federal guidelines. This role requires significant experience in investigation and the ability to interpret legal requirements. The adjuster will review claims, determine eligibility, and interact with both claimants and employers to gather relevant information for decision-making.
Responsibilities
- Investigate and draft decisions on unemployment claims.
- Review claims against state and federal guidelines.
- Determine claimant's eligibility in accordance with benefits administration guidelines.
- Interview claimants in person, by telephone, or by mail.
- Interview and correspond with employers to gain relevant information.
- Respond to routine telephone inquiries from claimants, employers, and the general public.
Qualifications
Required
- Customer Service and/or high-volume call centre experience
- Ability to handle multiline phones
- Ability to multitask
Preferred
- Experience with investigation
- Ability to interpret law
Full Job Description
The Sr. Deputies will be investigating and drafting decisions. The Sr. Deputy role would require more experience, specifically with investigation and ability to interpret law.
- Review unemployment claims against program eligibility requirements by comparing claims to state and federal guidelines regarding the program.
- Determines claimant's eligibility (non-monetary determination) in accordance with guidelines for benefits administration.
- Interview claimants in person, by telephone or by mail in order to make determinations of eligibility.
- Interviews and corresponds with employers in person, by telephone, or by mail to gain information and distinguish the facts relevant to making eligibility determination.
- Respond to routine telephone inquiries from claimants, employers, and the general public such as unemployment check mailing date, and how to file for unemployment benefits (procedural questions).
Job Requirements
- Customer Service and/or high-volume call centre experience
- Ability to handle multiline phones
- Ability to multitask
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