Part-Time Customer Service Representative

About Us:

bePromoting is a fast-growing promotional marketing business specializing in custom apparel and promotional items for businesses, schools, and sports teams. Our mission is to deliver high-quality, branded merchandise that elevates our clients' visibility and makes their organizations stand out. We are looking for a dedicated part-time customer service representative to help manage our expanding client base and ensure smooth operations.

Position Overview:

The Part-Time Customer Service Representative will play a key role in our operations, providing exceptional support to clients and helping to manage order processing, vendor relationships, and production coordination. This person will work closely with both our in-house team and external vendors to ensure timely delivery of products that meet our clients’ specifications.

Key Responsibilities:

• Order Processing: Handle incoming orders, review product details, and ensure all necessary information is complete before passing orders to production.
• Vendor Management: Communicate with vendors to confirm order details, track shipments, and address any discrepancies or delays.
• Client Quotes: Prepare and send detailed quotes to clients for custom apparel, promotional items, and other services.
• Client Communication: Act as a point of contact for clients, providing updates on order status, answering inquiries, and ensuring customer satisfaction.
• Production Coordination: Work closely with both in-house production teams and outsourced vendors to ensure orders are completed accurately and on time.
• Issue Resolution: Address any production, shipping, or vendor-related issues and resolve them efficiently, keeping clients informed throughout the process.

Qualifications:

• Previous experience in customer service, order processing, or sales support preferred, especially in a promotional product, custom apparel, or printing industry.
• Strong organizational and time-management skills, with the ability to handle multiple orders and tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficient in using Microsoft Office Suite and comfortable learning new systems, such as order management software.
• Detail-oriented with the ability to problem-solve and manage projects from start to finish.
• Ability to work both independently and as part of a team, with a positive attitude and a client-first mindset.

Benefits:

• Flexible working hours.
• Opportunity to work in a dynamic and growing industry.
• Supportive team environment.
• Competitive hourly pay with opportunities for growth.

How to Apply:

• Interested candidates should send a resume and cover letter outlining their experience and why they are a good fit for this role to brandon@bepromoting.com