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Technical Support Specialist
SNQPA-Staffing Network • Baldwin Park, CA 91706 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Technical Support Specialist for Smart Shade system and app is an onsite role responsible for providing technical assistance and support to clients, ensuring smooth operations and excellent customer service. This position involves 25% domestic and international travel for product demonstrations, technical support to dealers and end users, and communication with overseas engineers.
Responsibilities
- Learning the product’s components and basic mechanics.
- Educate / train customers on our Smart Shade system and App.
- Travel to visit dealers and trade shows for product demonstration (25% travel time).
- Provide technical support to dealers and end users.
- Communicate with overseas engineers.
Qualifications
Required
- Good communication skills, verbal and written.
- Strong computer skills and phone App skills
- 3+ years technical support experience
- Associate+ degree
Preferred
- App experience
Full Job Description
25% Travel Domestically and Internationally
Job Overview:
Onsite Technical Support employee for our Smart Shade system and app. The ideal candidate will provide technical assistance and support to our clients, ensuring smooth operations and excellent customer service.
Duties:
• Learning the product’s components and basic mechanics.
• Educate / train customers on our Smart Shade system and App.
• Travel to visit dealers and trade shows for product demonstration.25% travel time
• Provide technical support to dealers and end users.
• Communicate with overseas engineers.
Qualifications:
• Good communication skills, verbal and written.
• Strong computer skills and phone App skills
• 3+ years technical support experience, App experience is a plus.
• Associate+ degree is a must
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