Agent Services Coordinator

Job Title: Agent Services Coordinator

Salary: $50,000

Work Location: 100% In-Person Summit, NJ

Hours: 8:30-5 pm

Benefits and PTO available

Who are we looking for?

The Agent Services Coordinator must be able to handle a wide range of responsibilities. The right person for this position will be friendly and outgoing with a strong desire to help and serve others. The Agent Services Coordinator will assist the Team Leaders with agent intake and exit processes and be seen as the go-to person for all the agents within the Market Center. This person should be a self-starter that is comfortable taking charge with little to no supervision. The Agent Services Coordinator must be able to move with a sense of urgency to ensure they take care of their agent’s needs in a timely manner.

Key characteristics and skills required for success in this role:

● High level hospitality skills, both verbal and written

● Team player mindset. Must be sociable, welcoming, and enjoy participating in varied events

● Flexible. must be able to prioritize and accommodate changes and interruptions without losing sight of time-management priorities

● Highly organized. Able to juggle varying tasks and requests daily. Ability to follow established processes and protocols

● Proficient with communication and social media platforms and design software: general computer skills, google suite, zoom, FB, Instagram, Slack, What’s App, e-letter systems, Canva, in-design

● Ability to be in-house expert in meeting equipment: using the office systems to run PowerPoint presentations, zoom meetings, etc

● Ability to learn to be proficient in CRM system, zoom, docusign

● Position is full time on-site

Essential duties and responsibilities

● Front Desk services - greeting, providing assistance and responding to calls and questions from: clients, agents,

management, co-brokers, and guests of the brokerage

• Provide high-level concierge service provider for clients and agents
• Serve as the expert for all questions and services, referring agents to the best internal resource for each
• Be able to manage call volume for three market centers while being resourceful in supporting requests and reporting of all calls.

● Follow established, and continuously suggest ways to improve our systems to stay ahead and on top of agent and market center activities at all times.

● Energetic & dynamic presenter of content during office meetings/trainings in person and via Zoom

● Make monthly care calls to agents

● Manage documents. systematically track internal documents, processes and organizational needs

● Manage office supplies, inventory and mail.

● Maintain a clean inviting office presentation.

● Work closely with Team Leaders and Market Center Administrators

● Assist with all Market Center events, not limited to RED Day, training events, office meetings, lunch coordination, weekly setup when in Market Center, and many other activities throughout the year

Key Skills:

● Extraordinary people skills

● Goal setting, planning, accountability skills

● Problem-solving skills

● Proactive, positive attitude

● Career development and training skills

● Willing and able to embrace new technology, master it, and teach it to others

● Track record of success in past jobs/tasks

● Education: Bachelor's or Associate's degree preferred but not required.