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Information Technology Support Technician
IDR, Inc. • Dallas, TX 75215 • Posted 1 day ago via LinkedIn
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In-person • Full-time • Junior Level
Job Highlights
Using AI ⚡ to summarize the original job post
IDR, Inc. is seeking an IT Support Desk Technician to join a top client in the healthcare industry in the Dallas area. This long-term opportunity is ideal for someone looking to join a large organization and work within a team-oriented culture. The role involves desktop support, network, and printer troubleshooting, with a focus on customer service and the ability to handle a high volume of calls.
Responsibilities
- Handle a high volume of calls, up to 30-40 a day
- Maintain a positive attitude and focus on customer service
- Perform PC troubleshooting, network, and printer troubleshooting
- Know imaging, network troubleshooting, and hardware repairs
Qualifications
Required
- 1-3 years of professional experience in computer science / IT Help Desk Support within the Healthcare Industry
- Technical skills in desktop support, including PC troubleshooting, windows, network, & printer troubleshooting
- Must have Active Directory knowledge
- Comfortable performing tasks beyond just password resets
Preferred
- Experience with ServiceNow or Citrix
About IDR, Inc.
IDR is an award-winning, employee-owned IT staffing firm that specializes in technology, healthcare, and government sectors. They prioritize putting people first, offer quality recruiting services, and empower talent through training and leadership development programs.
Full Job Description
IDR is seeking an IT Support Desk Technician to join one of our top clients in the healthcare industry in the Dallas area. This is a long-term opportunity, so if you are looking for an opportunity to join a large organization and work within an ever-growing, team-oriented culture, please apply today!
Required Skills for the IT Support Desk:
- Someone whose coming from a busy environment, someone who is dependable, someone who can get through 30-40 calls a day, able to keep a positive attitude, and someone who is focused on customer service.
- 1 -3 years of professional experience in computer science / IT Help Desk Support within the Healthcare Industry
- Technical Skills: A lot of what we do is desktop support, standard desktop support skills. This person will need to be coming from a role where they do PC troubleshooting, windows, network, & printer troubleshooting.
- Must have Active Directory
- Must be comfortable performing tasks beyond just password resets, they must know imaging, network troubleshooting, & hardware repairs as well
Nice to Have Skills:
- Experience with ServiceNow or Citrix
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row
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