Manager, Branch Sales

BRANCH SALES MANAGER WHAT IS THE OPPORTUNITY? Responsible for acquiring new and deepening existing relationships with the intent of integrating both business & personal clients, as well as equal responsibility as a sales leader for the overall success of the branch sales functions in coordination with the Branch Manager
As a leader & coach, the Branch Sales Manager will enable their direct and indirect reports to be successful in their respective roles, providing regular coaching and ensuring the branch maintains high standards for risk and compliance, as well as contribute to the market and regional sales strategy
As an individual sales performer, the BSM will assist clients to meet their financial needs, providing sound financial advice and acting as a trusted strategic advisor
Responsible for all sales functions of the assigned branch with particular emphasis on managing a client-driven sales and service environment through the performance of the Relationship Bankers and Relationship Managers as well as their own individual sales attainment
This may be accomplished through active calling efforts and referrals from existing clients, providing the CNB exemplary level of service, identifying and promoting solutions to client needs, and actively embracing the Bank's segmentation strategy by referring new business to the appropriate segment/business partner
In addition to, the BSM and Branch Manager jointly plan, control and direct the activities of branch personnel towards attainment of branch goals, including sales, client service and proper credit quality and risk management, while also working to retain sales colleague talent and develop sales colleagues for further success
Key measures of success for the BSM and their sales team will include acquisition of new personal and new small business clients, deposit and fee income growth from both new and existing portfolios, loan and line volume that includes but is not limited to CRA-eligible fundings, excellent risk management mitigation, as well as the qualitative sales, networking, and community presence activities that generate the aforementioned volumes and represent City National with polished professionalism
Must be in good standing under "The Secure and Fair Enforcement for Mortgage Licensing Act of 2008" (Safe Act) and must be registered/licensed with the "Nationwide Mortgage Licensing System and Registry"; or must be able to be registered under the Safe Act
Must remain in good standing under the Safe Act
What you will do People leadership & talent development – with the direction of the Branch Manager, coach Relationship Managers and Relationship Bankers to deliver meaningful interactions with clients and identifying development and growth opportunities; fulfill day-to-day people management responsibilities (e.g., recruitment, general support, training etc.)
Includes ongoing sales management and review of activities and results and provides additional sales development training as needed, working collaboratively with Branch Manager to maximize colleague performance Acquire & deepen client relationships – generate new client relationships, and deepen existing client relationships within assigned client segments; provide senior support to sales team and act as a role model to lead by example & foster a proactive business development culture within the branch Business & Risk Management – remain updated on CNB’s credit & sales policies and procedures, and train branch Relationship Managers and Relationship Bankers to ensure adherence to the same; foster a strong sales environment through pricing and revenue generation while balancing compliance responsibilities (Know Your Client, Community Reinvestment Act, Fair Lending Practices, Code of Conduct, etc.) Partnering with a collaborative mindset – partnering to meet client needs by introducing them to the right partner in the CNB ecosystem, championing the Global Relationship Management (GRM) approach; maintain strong relationships with key branch clients to ensure retention Deliver an exceptional & consistent client experience – ensure client needs are met, escalations resolved appropriately, & consistent delivery centered on key areas of client needs! Improve Sales & Banking Acumen – committed to continuously developing stronger banking acumen and sales practices individually and for the branch sales team through collaboration with SME colleagues, leveraging internal training resources and required job family curriculum, while providing coaching and training to colleagues by accompanying them on client/prospect calls Client Centricity & Relationship Management – to understand a client’s realities and growth ambitions, empathize with their challenges, earn trust and steward the relationship through advice & solutions catered to their unique and evolving focuses
Business Development – nurture existing client relationships, develop new long-term profitable relationships to win new business through best practices, networking and building relationships
Collaboration – collaborate with senior management to develop a market sales strategy; partner with PBB SMEs and other divisions to win business and find the home of best fit for a client
Communication – demonstrate strong active listening skills with colleagues and clients alike; able to translate a complex problem into a succinct plan of action
Networking – ability to network with intent, build a strong presence in the community / market to build the brand and attract the target clientele
Adaptability – manage ambiguity, embrace change, and be able to quickly pivot to support branch team as how to navigate a dynamic corporate environment
Project & Change Management – ability to balance conflicting priorities, using strong time management and organizational skills, ensuring branch focus on evolving key goals and initiatives
Leadership – influence the branch sales team to succeed and champion the branch in the community
People Development / Coaching – identify and nurture Relationship Managers’ and Relationship Bankers’ potential, facilitate growth, and retain top talent for CNB; Will provide feedback on sales colleagues to Branch Manager for quarterly and annual performance management, while delivering constructive feedback effectively to colleagues Assists Branch Manager to manages a large branch
May manage multiple tasks through delegation
Manages diverse resources
Utilizes interpersonal skills to build a cohesive team and directly or indirectly develop and motivate staff
Maintains moderate knowledge of staff management, operational integrity and CNB products and services
Utilizes moderate to extensive credit skills to assist clients
Must-Have* Bachelor's Degree Knowledge of Generally Accepted Accounting Principles required Minimum 5 years of branch management or supervisory experience in a branch environment Minimum 5 years of direct sales experience required
Must be in good standing under “The Secure and Fair Enforcement for Mortgage Licensing Act of 2008” (Safe Act) or must be able to be registered under the Safe Act
Must be registered/licensed with the “Nationwide Mortgage Licensing System and Registry”; Skills and Knowledge Banking Products for Personal & Small Business clients – deep knowledge of CNB’s offerings Regulatory / Compliance – superior understanding of the regulatory environment CNB operates in to manage risk and ensure compliance
Economic Environment – ability to articulate and demonstrate an understanding of the economic environment and its impact on clients CNB Policies & Procedures – strong knowledge of CNB’s policies, procedures & regulatory obligations across product offerings; strong understanding of servicing processes Personal & Small Business Financials – reviewing financial statements / tax returns of both individuals and businesses to be able to advise clients and support branch colleagues Expertise in Salesforce CRM, including managing sales team to Salesforce utilization expectations General Software Skills - ability to navigate Microsoft Office & other key tools Compensation Starting base salary: $87,027 - $138,965 per year
Exact compensation may vary based on skills, experience, and location
This job is eligible for bonus and/or commissions
*To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues
Get an inside look at our Benefits and Perks
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank is an equal opportunity employer committed to diversity and inclusion
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.' ABOUT CITY NATIONAL We start with a basic premise: Business is personal
Since day one we've always gone further than the competition to help our clients, colleagues and community flourish
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies
#CA-DH