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Technical Support Associate
Prudent Technologies and Consulting, Inc. • Mount Juliet, TN 37122 • Posted 2 days ago via LinkedIn
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In-person • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Technical Support Associate at Prudent Technologies and Consulting, Inc. is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. This role involves a broad range of IT support services including PC, MAC, software, hardware, and basic network support, as well as collaboration with team members and customers to develop, implement, and continuously improve systems.
Responsibilities
- Provide desktop support and service restoration for daily operations and project efforts.
- Perform a broad range of IT support services including PC, MAC, software, hardware, and basic network support.
- Collaborate with team members and customers to develop, implement, and continuously improve systems.
Qualifications
Required
- 2+ years of relevant experience working in Information Technology supporting and troubleshooting Computers, Printers, Server(s), and other Network issues in a corporate network environment.
- Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS, WINS, and FTP
- Excellent verbal and written communication skills and attention to detail.
- Good time management, organization, and multi-tasking skills.
- Knowledge of computer operations and their interfaces
- Working knowledge of communications protocols and networking technology and hardware
- Working knowledge of IT infrastructure architecture.
- Windows 10 desktop implementation and support
- Microsoft Office and Office 365 services.
Full Job Description
Overview -
The Technical Support Associate is responsible for providing desktop support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Performs a broad range of IT support service: PC, MAC, software, hardware, and basic network support. Collaborates with team members and customers and contributes to the efforts to develop, implement, and continuously improve systems.
Required Skills & Experience-
- 2+ years of relevant experience working in Information Technology supporting
- and troubleshooting Computers, Printers, Server(s), and other Network issues
- in a corporate network environment.
- Solid understanding of TCP/IP networking, VPN, DHCP, AD, DNS,
- WINS, and FTP
- Excellent verbal and written communication skills and attention to detail.
- Must possess good time management, organization, and multi-tasking skills.
- Knowledge of computer operations and their interfaces
- Working knowledge of communications protocols and networking
- technology and hardware
- Working knowledge of IT infrastructure architecture.
- Windows 10 desktop implementation and support
- Microsoft Office and Office 365 services.
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