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Technical Support Manager
Seneca Resources • Remote • Posted 1 day ago via LinkedIn
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Remote • Full-time • $65.00/hr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
The Technical Support Manager at Seneca Resources is responsible for overseeing the technical service-related operations of the organization. This includes managing inventory levels, overseeing the work of engineering, IT, and maintenance staff, and optimizing operational processes to meet customer needs. The role also involves leading and directing team members to foster a positive and productive work environment.
Responsibilities
- Manage technical service operations, ensuring smooth and efficient execution.
- Monitor and replenish physical inventory levels to maintain adequate stock.
- Oversee the work of engineering, IT, and maintenance staff to ensure timely, budget-conscious, and quality project completion.
- Design and implement improved processes or operational policies.
- Recommend changes to products or services to address customer needs.
- Lead and direct the work of team members, providing guidance and support.
- Foster a positive and productive work environment.
Qualifications
Required
- Bachelor's Degree
- Minimum 6 years of relevant work experience
- Strong organizational and time management skills
- Excellent problem-solving and decision-making abilities
- Proven leadership and team management skills
- Strong communication and interpersonal skills
- Knowledge of industry-specific concepts, practices, and procedures
About Seneca Resources
Seneca Resources is a staffing and recruiting agency specializing in providing top technical talent to organizations. They offer workforce solutions in industries such as Automotive, Financial Services, Healthcare, Retail, Utilities, and Manufacturing, with a strong focus on IT and Engineering expertise. Based in Reston, VA, Seneca Resources helps clients efficiently navigate regulated environments and offers Advisory Services to help businesses find the right professionals for their projects.
Full Job Description
Pay: $65/hr.
Location: Remote
Job Summary
The Operations Manager is responsible for overseeing the technical service-related operations of the organization. This role ensures that physical inventory levels are maintained, engineering, IT, and maintenance staff are effectively managed, and operational processes are optimized to meet customer needs.
Key Responsibilities
Operations Management:
- Manage technical service operations, ensuring smooth and efficient execution.
- Monitor and replenish physical inventory levels to maintain adequate stock.
- Oversee the work of engineering, IT, and maintenance staff to ensure timely, budget-conscious, and quality project completion.
- Design and implement improved processes or operational policies.
- Recommend changes to products or services to address customer needs.
Team Leadership:
- Lead and direct the work of team members, providing guidance and support.
- Foster a positive and productive work environment.
Qualifications
- Education: Bachelor's Degree
- Experience: Minimum 6 years of relevant work experience
Skills:
- Strong organizational and time management skills
- Excellent problem-solving and decision-making abilities
- Proven leadership and team management skills
- Strong communication and interpersonal skills
- Knowledge of industry-specific concepts, practices, and procedures
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