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Customer Experience Associate - Fully Remote After Training
Adaptive Solutions Group • Remote • Posted 1 day ago via LinkedIn
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Remote • Full-time • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
This position is primarily responsible for supporting the outside sales team, contractors, and property owners by handling communication with distributors and customers via phone and email, processing purchase orders, sample requests, and returns, conducting follow-up calls, maintaining accurate data entry, and managing customer and sales data in the database. The role also involves resolving delivery issues, initiating claims for damaged or lost shipments, processing credit/debit requests, supporting marketing initiatives, and acting as a liaison between Sales Representatives and internal departments to ensure timely and professional communication and enhance customer satisfaction.
Responsibilities
- Handling communication with distributors and customers via phone and email
- Processing purchase orders, sample requests, and returns
- Conducting follow-up calls and maintaining accurate data entry
- Collaborating with sales representatives to keep customer displays and literature updated
- Managing customer and sales data in the database
- Resolving delivery issues and handling account maintenance
- Initiating claims for damaged or lost shipments and processing credit/debit requests
- Supporting marketing initiatives and generating sales quotations and RMAs
- Acting as a liaison between Sales Representatives and internal departments
- Ensuring timely and professional communication to enhance customer satisfaction
Full Job Description
This position is primarily responsible for supporting the outside sales team, contractors, and property owners by performing the following duties.
- Handling communication with distributors and customers via phone and email
- Processing purchase orders, sample requests, and returns.
- Conducting follow-up calls and maintaining accurate data entry.
- Collaborating with sales representatives to keep customer displays and literature updated.
- Managing customer and sales data in the database.
- Resolving delivery issues and handling account maintenance.
- Initiating claims for damaged or lost shipments and processing credit/debit requests.
- Supporting marketing initiatives and generating sales quotations and RMAs.
- Acting as a liaison between Sales Representatives and internal departments.
- Ensuring timely and professional communication to enhance customer satisfaction.
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