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Customer Service Representative
Apex Systems • Draper, UT 84020 • Posted 1 day ago via LinkedIn
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In-person • Full-time • $19.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
Apex Systems is seeking a Customer Service Representative for a fully onsite role in Draper, UT. The role involves handling inbound calls from members regarding their health insurance claims, following up on claim statuses, assisting members with their coverage, and providing exceptional customer service. The position requires a high school diploma or equivalent, with an Associate or Bachelor's degree preferred, and previous call center experience, preferably in the healthcare or insurance industry.
Responsibilities
- Handle inbound calls from members regarding their health insurance claims.
- Follow up with members on claim statuses, required documents, and additional information.
- Assist members in understanding their health insurance coverage and claim processes.
- Provide detailed explanations of claims decisions and necessary next steps.
- Guide members through the process of submitting claims and appeals.
- Deliver exceptional customer service by actively listening to members' needs and concerns.
- Address and resolve member inquiries in a timely and professional manner.
- Ensure members feel supported and informed throughout their claims process.
- Accurately document all client interactions in the company's CRM system.
- Prepare and maintain reports on call outcomes and client feedback.
- Follow up on unresolved issues to ensure they are addressed promptly.
- Adhere to company policies and procedures, including those related to privacy and confidentiality.
Qualifications
Required
- High school diploma or equivalent required.
- Previous experience in a call center environment, preferably in the healthcare or insurance industry.
- Strong customer service skills with the ability to effectively communicate and empathize with callers.
- Excellent problem-solving skills and attention to detail.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
Preferred
- Associate or Bachelor's degree preferred.
- Knowledge of health insurance terminology, claims processing procedures, and regulatory requirements.
About Apex Systems
Apex Systems is a technology services business specializing in digital innovation, artificial intelligence, cloud computing, cybersecurity, and data analytics. They prioritize diversity, equity, and inclusion in their workforce and are committed to corporate social responsibility. With a presence in over 70 markets, Apex Systems offers career opportunities in Glen Allen, Virginia, and on their website.
Full Job Description
Apex Systems is hiring for a Customer Service Representative that is local to Draper, UT. If you are interested, please apply! Job details are below.
Job Title: Customer Service Rep
Rate: $19/hour
Location: Draper, Utah - fully onsite role
Key Responsibilities:
- Handle inbound calls from members regarding their health insurance claims.
- Follow up with members on claim statuses, required documents, and additional information.
- Assist members in understanding their health insurance coverage and claim processes.
- Provide detailed explanations of claims decisions and necessary next steps.
- Guide members through the process of submitting claims and appeals.
- Deliver exceptional customer service by actively listening to members' needs and concerns.
- Address and resolve member inquiries in a timely and professional manner.
- Ensure members feel supported and informed throughout their claims process.
- Accurately document all client interactions in the company's CRM system.
- Prepare and maintain reports on call outcomes and client feedback.
- Follow up on unresolved issues to ensure they are addressed promptly.
- Adhere to company policies and procedures, including those related to privacy and confidentiality.
Qualifications:
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Previous experience in a call center environment, preferably in the healthcare or insurance industry.
- Strong customer service skills with the ability to effectively communicate and empathize with callers.
- Excellent problem-solving skills and attention to detail.
- Proficiency in using computer systems and navigating multiple software applications simultaneously.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks effectively.
- Knowledge of health insurance terminology, claims processing procedures, and regulatory requirements is a plus.
- Flexibility to work evenings, weekends, and holidays as needed.
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