Marriott • Nashville, TN 37214 • Posted 5 days ago
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The Special Events and Entertainment Manager at Gaylord Opryland Resort & Convention Center plans and manages the overall operation of venue and hotel entertainment and assigned special events. This role involves promoting positive guest experiences through the management of talent and technical aspects, working in conjunction with leadership and the Entertainment team to develop and implement strategic plans for entertainment venues and special events, and supporting revenue maximization efforts. The position requires a high school diploma or GED with 2 years of experience in event management, entertainment, talent booking, or a related professional area, or a 2-year degree in a relevant field with 1 year of experience.
JOB SUMMARY
Plans and manages the overall operation of venue and hotel entertainment and assigned special events. Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels. Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events. Finalizes performance contracts and manages contract talent relationships. Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors. Manages the day-to-day technical operation and quality assurance of all entertainment venues. Coordinates sales efforts with all departments to maximize revenue opportunities.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the event management, entertainment, talent booking or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Entertainment Event Logistics and Operations
• Plans and manages the overall operation of venue and hotel entertainment and assigned special events.
• Coordinates sales efforts with all departments to maximize revenue opportunities.
• Manages the day-to-day technical operation and quality assurance (e.g., special effects, lighting, sound enhancements, show systems and staging) of all entertainment venues.
• Performs pre and post operation duties, show schedules and show time duties such as audio visual and electrical needs.
• Promotes positive guest experiences by facilitating the running of talent and technical aspects at the optimum performance levels.
Supporting the Management of Event Operations (Planning and Budgeting)
• Works in conjunction with leadership and Entertainment team in the development and implementation of the strategic plan for the enhancement of all entertainment venues and special events.
• Finalizes performance contracts and manages contract talent relationships.
• Monitors adherence to company policies and procedures;
• Supports leadership in concept development, stage management, coordination of creative team, talent booking and creative endeavors.
• Creates standards for entertainment event production and assists in the quality assurance of those standards.
Supporting Profitability
• Coordinates sales efforts with all departments to maximize revenue opportunities.
• Performs duties such as scheduling, ensuring invoices and payroll are updated, show quality and performance evaluations.
• Serve as a liaison between multiple vendors and clients of events and exhibits to enhance relationships, increase revenues and promote a positive experience for all parties involved.
Managing and Conducting Human Resources Activities
• Interviews, selects and trains employees.
• Directs the work of employees.
• Sets and adjusts employee's rates of pay and hours of work.
• Handles employee complaints and executes disciplinary action as needed.
• Evaluates employee's productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the associates or the property.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
The salary range for this position is $71,000 to $95,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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