Customer Service Agent

Job Details

Level
Entry

Job Location
Remote - Chico, CA

Remote Type
Fully Remote

Position Type
Full Time

Education Level
High School

Salary Range
$16.25 - $16.25 Hourly

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

Join the LuCrew!

Lulus Vision

At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!

Our Commitment

Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).

Hourly Rate - $16.25

Fully Remote - States: CA, PA

Available to work weekends? Our weekend warriors earn an additional $1 per hour!

What You'll Do

• Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
• Assist customers with making purchasing decisions
• Resolve any customer issues in a timely, upbeat, and friendly manner
• Manually place new orders
• Field customer questions, concerns & problems
• Maintain a thorough working knowledge of the company's products and relay this information to customers
• Develop rapport with customers

What You'll Need

• High School Diploma or equivalent
• One to two years of customer service experience preferred
• Strong interpersonal skills
• Professional phone etiquette
• Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
• Exceptional grammar and punctuation
• Creative problem solving
• Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
• Ability to telecommute:
• Quiet and distraction-free workspace
• Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
• Work collaboratively within a supportive team environment

What You'll Love About Us:

• Great Company Culture - Where you can be your true authentic self!
• Competitive Wage Progression Plan
• Medical, Dental, and Vision benefits
• Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
• Prepare for the future - 401(k) Safe Harbor Plan - 4% company matching
• Employee Stock Purchase Plan (ESPP)
• Wardrobe Perks - 30% employee discount!
• Recognition of employee birthdays and work anniversaries!
• Work that stays at work - Genuine work/life balance
• Rest and Relaxation - Generous Paid Time Off, Paid Sick Time, and Paid Company Holidays
• Paid Parental Leave

We're ready to meet you! Come help us achieve our ambitious goals!

At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.