Housekeeping Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Lead daily housekeeping operations in accordance with corporate and resort guidelines.
• Manage and motivate the housekeeping team.
• Oversee daily operations to ensure all housekeeping services meet quality and service standards.
• Communicate with guests and supervisors to address questions and provide clear direction.
• Organize, conduct, and attend meetings to exchange relevant information.
• Respond promptly and courteously to guest requests and follow up to ensure satisfaction.
• Train and provide career development for housekeeping staff.
• Supervise and motivate all housekeeping supervisors, including staffing, training, discipline, scheduling, and performance monitoring.
• Assign duties to supervisors, inspect work for accuracy, neatness, and compliance with policies and procedures.
• Complete assigned projects and maintain written progress records.
• Conduct performance evaluations and provide feedback to employees.
• Adhere to company philosophies, policies, and procedures, effectively communicating them to subordinates.
• Conduct training on safety, security, department procedures, and service guidelines.
• Perform other duties as assigned, including assisting with room cleaning when short-staffed.

Qualifications

Required

• Proven experience in housekeeping operations, with at least 1-3 years of experience in a supervisory or managerial role.
• Excellent communication and interpersonal skills.
• Detail-oriented and organized, with a strong focus on cleanliness, quality, and efficiency.
• Knowledge of cleaning techniques, products, and equipment, as well as health and safety regulations.
• Highly proficient in speaking, reading, and writing English.
• Intermediate to advanced computer skills such as data entry, email management, and Microsoft Office (Excel, Word, and Outlook).
• Must be able to lift 50lbs and work in outdoor weather conditions.
• Valid TN State Driver's License.
• Must be flexible to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Preferred

• Prior experience with HotSOS and a property management system.

About Westgate Resorts

Westgate Resorts is a renowned American timeshare company known for its themed destination resorts and top-notch service, catering to family vacations. With its headquarters in Orlando, Florida, the company offers timeshare ownership, vacation rentals, and a variety of amenities at its resorts across the United States, Mexico, and the Bahamas. Westgate Resorts has established itself as a prominent player in the timeshare industry, providing luxurious vacation experiences to owners and guests worldwide.