Job Search Assistant
Account Manager (Print)
All American Label and Packaging • Dublin, CA 94568 • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $70,000-$90,000/yr • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
Imprimis Labels and Packaging, a well-established leader in the printing industry, is seeking an Account Manager to maintain and grow revenue from the customer base, identify new opportunities, and act as a conduit for all information required from customers to expedite orders. The role involves managing customer orders, coordinating with sales and production teams, and ensuring quality control. The ideal candidate will have a high school diploma or equivalent, with a preference for an associate's degree, and at least two years of experience in customer service in a manufacturing environment, preferably in the printing industry.
Responsibilities
- Maintains and grows revenue from the customer base.
- Identifies new opportunities within the customer/account and works to build that opportunity into additional income.
- Acts as the conduit for all information required from customers/sales to expedite the order.
- Sets up and maintains customer master date in the Label Traxx system for an assigned set of customers and BDM representatives.
- Conducting bi-monthly customer service follow-ups by phone and email.
- Documents key customer preferences and expectations per the SOP.
- Act as project manager liaison between sales and production.
- Understand the basics of plant/equipment capabilities and limitations to determine the pertinent information and lead time required to produce a quality product.
- Manages the daily flow of customer orders.
- Validates incoming art, orders, and customer requests and coordinates outsourced orders with the production manager.
- Enters daily customer purchase orders into the Label Traxx system.
- Confirm charges, pricing, and miscellaneous charges. Add necessary price breaks to existing quotes.
- Follows up on the proofing process to get prompt turnaround from the art department and the customer.
- Reviews and manages daily ship list & blanket order updates.
- Coordinate all sales team orders through the project/plant manager and provide additional quality control assurance checks at shipping.
- Filtering and managing drip leads.
- Follows up on Rush Order requests.
- Regularly update customers with information regarding the order status.
- Preparation of sales materials, storyboard presentations, and other customer communications.
- Fields customer calls throughout the day and provides backup when in need.
- Handle press proofs, process complaints/credits, research, and assist in clean-up of open payment issues.
- Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
- Collaborates with sales reps, customers, and other employees of the organization to resolve customer problems effectively.
- Prepares reports for sales analysis of customer development, such as purchase trends, inventory needs, and price grids.
- Assists with estimate preparation upon request. Follow up on new and repeat estimates.
- Work with the Manager to implement critical initiatives and assist in special projects/tasks such as new business setup, account/workload transition, backup other account managers, complaint processing, and resolving open payment issues.
- May manage house accounts without assigning a sales rep.
- Participate in required training sessions/seminars.
Qualifications
Required
- High school diploma, GED, or equivalent experience.
- Minimum of two years of experience in customer service in a manufacturing capacity.
- Working knowledge of Microsoft Office Software, including Outlook.
- Ability to learn company-specialized software programs.
Preferred
- Associate's degree or equivalent from a two-year college or technical school.
- Experience in the manufacturing and printing industry.
Full Job Description
Job Type
Full-time
Description
If your Customer Service skills stand out far above the rest, we have the challenging and rewarding position you've been seeking.
Imprimis Labels and Packaging is a well-established, highly reputable leader in the printing industry. We produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets with five manufacturing plants in California, Ohio, and Texas.
We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
EDUCATION AND QUALIFICATIONS: High school diploma, GED, or equivalent experience. An associate's degree or equivalent from a two-year college or technical school is preferred. Minimum of two years of experience in customer service in a manufacturing capacity; related experience and/or training; equivalent combination of education and experience. The manufacturing and printing industry is preferred. Must have a working knowledge of Microsoft Office Software, including Outlook, and the ability to learn company-specialized software programs.
BENEFITS:
PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the essential functions of this Job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must frequently use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and make employment decisions based on merit and other legitimate business reasons. We want to have the best people available for every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.
Salary Description
$70,000 - $90,000 / Year
Full-time
Description
If your Customer Service skills stand out far above the rest, we have the challenging and rewarding position you've been seeking.
Imprimis Labels and Packaging is a well-established, highly reputable leader in the printing industry. We produce top-quality printed products for the demanding cosmetics, personal health care, beverage, food, and dietary supplements markets with five manufacturing plants in California, Ohio, and Texas.
We are passionate about our employees' development and success and encourage them to make a difference. Our Core Values play a meaningful role in our employees' lives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
- Maintains and grows revenue from the customer base. Identifies new opportunities within the customer/account and works to build that opportunity into additional income.
- Acts as the conduit for all information required from customers/sales to expedite the order.
- Sets up and maintains customer master date in the Label Traxx system for an assigned set of customers and BDM representatives.
- Conducting bi-monthly customer service follow-ups by phone and email.
- Documents key customer preferences and expectations per the SOP.
- Act as project manager liaison between sales and production.
- Understand the basics of plant/equipment capabilities and limitations (tooling, presses, materials, applications) to determine the pertinent information and lead time required to produce a quality product; manage customer/sales expectations accordingly.
- Manages the daily flow of customer orders.
- Validates incoming art, orders, and customer requests and coordinates outsourced orders with the production manager.
- Enters daily customer purchase orders into the Label Traxx system via fax, email, or online portals.
- Confirm charges, pricing, and miscellaneous charges. Add necessary price breaks to existing quotes.
- Follows up on the proofing process to get prompt turnaround from the art department and the customer.
- Reviews and manages daily ship list & blanket order updates.
- Coordinate all sales team orders through the project/plant manager and provide additional quality control assurance checks at shipping.
- Filtering and managing drip leads.
- Follows up on Rush Order requests.
- Regularly update customers with information regarding the order status.
- Preparation of sales materials, storyboard presentations, and other customer communications.
- Fields customer calls throughout the day and provides backup when in need.
- Handle press proofs, process complaints/credits, research, and assist in clean-up of open payment issues.
- Maintained and organized required customer/order information for future reference.
- Participates in continuous improvement projects. Contributes customer-focused ideas to improve processes, throughput, or service standards; looks for opportunities to produce orders more efficiently and profitably while meeting customer needs.
- Manage customer inventory programs; proactively work with customers to maintain agreed-upon inventory levels and ensure shipments are released as planned.
- Collaborates with sales reps, customers, and other employees of the organization to resolve customer problems effectively.
- Prepares reports for sales analysis of customer development, such as purchase trends, inventory needs, and price grids.
- Assists with estimate preparation upon request. Follow up on new and repeat estimates.
- Work with the Manager to implement critical initiatives and assist in special projects/tasks such as new business setup, account/workload transition, backup other account managers, complaint processing, and resolving open payment issues.
- May manage house accounts without assigning a sales rep.
- Participate in required training sessions/seminars.
- Duties may be changed or additional duties assigned. To perform this job successfully, an individual must be able to perform each essential task satisfactorily. The abovementioned requirements represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AND QUALIFICATIONS: High school diploma, GED, or equivalent experience. An associate's degree or equivalent from a two-year college or technical school is preferred. Minimum of two years of experience in customer service in a manufacturing capacity; related experience and/or training; equivalent combination of education and experience. The manufacturing and printing industry is preferred. Must have a working knowledge of Microsoft Office Software, including Outlook, and the ability to learn company-specialized software programs.
BENEFITS:
- Benefits start the first of the month after hire
- Free $100,000 Life insurance and Long Term Disability
- Employer Contributing HSA Benefits
- 401k with company match available after 90 days
- United Healthcare & Kaiser Medical, Dental & Vision Plans
- Flexible and Dependant Care Benefits
- Employee Assistance Program
- Supplemental Life, Accident, Hospital Bridge & Critical Illness Insurance
- Vacation, Sick, and Holiday Pay
PHYSICAL DEMANDS: The physical demands described here represent those that an employee must meet to perform the essential functions of this Job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions. While performing the duties of this Job, the employee is regularly required to stand and walk. The employee must frequently use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit, reach with hands and arms, and climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
EQUAL OPPORTUNITY EMPLOYER: We are an equal opportunity employer and make employment decisions based on merit and other legitimate business reasons. We want to have the best people available for every job. Therefore, we do not discriminate and do not permit its employees to discriminate against other employees or applicants because of race, color, creed, sex, gender, transgender status, age, sexual orientation, national origin, citizenship, ancestry, religion, marital status, military service/veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by local, state or federal law.
Salary Description
$70,000 - $90,000 / Year
Search for other jobs like this one:
Search for popular related roles:
Systems Account Manager jobs in Dublin, CAAccount Manager - Accounting and Finance jobs in Dublin, CAManager, Account jobs in Dublin, CAAccount Manager Representative jobs in Dublin, CAAccounts Manager jobs in Dublin, CACustomer Service/Account Manager jobs in Dublin, CAProgrammatic Account Manager jobs in Dublin, CASupport Account Manager jobs in Dublin, CAAccount Manager - Programmatic jobs in Dublin, CAAccount Manager, Enterprise jobs in Dublin, CA
Search nearby locations hiring for this role:
Account Manager jobs in Fremont, CAAccount Manager jobs in Milpitas, CAAccount Manager jobs in Sunnyvale, CAAccount Manager jobs in Pleasant Hill, CAAccount Manager jobs in Walnut Creek, CAAccount Manager jobs in Vallejo, CAAccount Manager jobs in Stockton, CAAccount Manager jobs in Alum Rock, CAAccount Manager jobs in Bay Point, CAAccount Manager jobs in Brentwood, CA