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Employee Relations and HR Compliance Manager

EMS Management and Consultants Inc • Remote • Posted 3 days ago

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Remote • Full-time • Mid Level Manager

Job Highlights

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The Employee Relations and HR Compliance Manager at EMS|MC will lead efforts to ensure the organization's policies and procedures comply with labor laws, regulations, and internal guidelines. This role involves managing employee relations issues, providing support in conflict resolution, and ensuring a positive, compliant work environment. The ideal candidate is an experienced HR professional with a deep understanding of employment law, excellent communication skills, and the ability to handle sensitive employee matters with discretion.

Responsibilities

  • Serve as a key point of contact for employee relations issues, including conflict resolution, investigations, and disciplinary actions.
  • Provide coaching and guidance to managers and employees on best practices in resolving workplace concerns.
  • Conduct thorough investigations into employee complaints, concerns, or grievances and make recommendations for resolution.
  • Foster a positive, fair, and inclusive work environment by promoting open communication and collaborative problem-solving.
  • Advise leaders on performance management strategies, including coaching, disciplinary actions, and termination procedures.
  • Assist in developing and refining performance improvement plans (PIPs) and ensure consistent application across departments.
  • Support HR initiatives, including employee engagement, retention, and recognition programs.
  • Lead the exit interview process for the organization.
  • Act as a culture and engagement champion for the organization.
  • Manage the Employee Relations and HR Compliance portion of the HR ticketing system to ensure a 2-day resolution time for all employee tickets.
  • Ensure organizational compliance with federal, state, and local labor laws.
  • Maintain and update HR policies, procedures, and handbook in alignment with legal requirements and company objectives.
  • Conduct audits and reviews to ensure adherence to HR policies, including proper documentation and procedural compliance.
  • Serve as the HR key point of contact for all organizational audits.
  • Collaborate with external legal partners to assess risk and address potential legal issues related to employment practices.
  • Manage the company's OIG background check process.
  • Manage the company's employee filing and retention system.
  • Partner with Learning and Development to develop and deliver training programs related to HR policies, handbook, employment law, safety, and workplace ethics.

Qualifications

Required

  • Bachelor's degree in Human Resources, Business Administration, or related field
  • 5+ years of HR experience, specifically in employee relations and HR compliance in a company with 500 - 1000 employees
  • 2+ years of experience leading an HR team responsible for employee relations and compliance
  • Strong understanding of employment law and experience conducting workplace investigations
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus

Full Job Description

Who is EMS|MC

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Why EMS|MC:
  • Career development plans and employee resource groups
  • Weekly wellness seminars
  • Comprehensive benefit package including medical, dental, vision and life insurance
  • Remote opportunities
  • All equipment provided

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Job Type: Full-time

Location: Remote- USA

Title: Employee Relations and HR Compliance Manager

About the role:

The Employee Relations and HR Compliance Manager will lead efforts to ensure that the organization's policies and procedures comply with labor laws, regulations, and internal guidelines. This role serves as a key resource for managing employee relations issues, providing support in conflict resolution, and ensuring a positive, compliant work environment. The ideal candidate is an experienced HR professional and proven leader with a deep understanding of employment law, excellent communication skills, and the ability to handle sensitive employee matters with discretion.

At EMS|MC we believe in the power of development to transform individuals, teams, and our entire organization. We are committed to fostering a culture of continuous learning that supports our employees' professional growth and our strategic objectives.

As the Employee Relations and HR Compliance Manager with EMS|MC, you will:

Employee Relations
  • Serve as a key point of contact for employee relations issues, including conflict resolution, investigations, and disciplinary actions.
  • Provide coaching and guidance to managers and employees on best practices in resolving workplace concerns.
  • Conduct thorough investigations into employee complaints, concerns, or grievances and make recommendations for resolution.
  • Foster a positive, fair, and inclusive work environment by promoting open communication and collaborative problem-solving.
  • Advise leaders on performance management strategies, including coaching, disciplinary actions, and termination procedures.
  • Assist in developing and refining performance improvement plans (PIPs) and ensure consistent application across departments.
  • Support HR initiatives, including employee engagement, retention, and recognition programs.
  • Lead the exit interview process for the organization.
  • Act as a culture and engagement champion for the organization.
  • Manage the Employee Relations and HR Compliance portion of the HR ticketing system to ensure a 2-day resolution time for all employee tickets.

HR Compliance
  • Ensure organizational compliance with federal, state, and local labor laws (e.g., FLSA, FMLA, EEO, ADA).
  • Maintain and update HR policies, procedures, and handbook in alignment with legal requirements and company objectives.
  • Conduct audits and reviews to ensure adherence to HR policies, including proper documentation and procedural compliance.
  • Serve as the HR key point of contact for all organizational audits.
  • Collaborate with the external legal partners to assess risk and address potential legal issues related to employment practices.
  • Manage the company's OIG background check process.
  • Manage the company's employee filing and retention system.

Training
  • Partner with Learning and Development to develop and deliver training programs related to HR policies, handbook, employment law, safety, and workplace ethics.
  • Partner with the Learning and Development and HR Business Partner teams to provide training and support on employee relations, compliance, and conflict resolution strategies.
  • Stay updated on legal trends and changes in labor laws, and proactively recommend necessary adjustments to policies and procedures.

Leadership
  • Lead, guide, and motivate team members to achieve daily, weekly, and monthly targets.
  • Assign tasks, set performance goals, and monitor progress to ensure timely completion of work.
  • Conduct regular performance evaluations and provide feedback to employees on their performance.
  • Support the professional development of team members by identifying training needs and facilitating opportunities for skill enhancement.
  • Identify areas for process improvement and implement strategies to increase efficiency and productivity.
  • Communicate clearly and effectively with team members regarding expectations, responsibilities, and company goals.

Requirements

You will be successful in this role if you:
  • Bachelor's degree in Human Resources, Business Administration, or related field
  • 5+ years of HR experience, specifically in employee relations and HR compliance in a company with 500 - 1000 employees.
  • 2+ years of experience leading an HR team responsible for employee relations and compliance.
  • Strong understanding of employment law and experience conducting workplace investigations.
  • Demonstrated ability to handle sensitive matters with discretion and maintain confidentiality.
  • Excellent verbal and written communication skills, with the ability to provide clear guidance to all levels of employees.
  • Strong problem-solving skills, with the ability to navigate complex and difficult situations.
  • HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus.
  • Excellent leadership, communication, and interpersonal skills to engage and inspire a diverse workforce.
  • Strategic thinker with the ability to align learning and development strategies with business goals.

Working Environment/Physical Requirements
  • General office environment
  • Typing, sitting, standing, walking, some light lifting
  • Use of basic office equipment such as PC, fax, printer, copier, phone
  • Occasional travel, normally short trips

Work at Home Requirements:
  • A quiet, distraction-free environment to work from in your home.
  • A secure home internet connection with a minimum download speed of 20 Mbps and a minimum of 10 Mbps for uploads is required.
  • The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.

EMS|MC is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.

We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.

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