Job Search Assistant
Employee Relations Specialist
EMS Management and Consultants Inc • Remote • Posted 3 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Remote • Full-time • Mid Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Employee Relations Specialist at EMS|MC is responsible for managing and supporting positive relationships between employees and management, resolving workplace issues, addressing employee concerns, and ensuring compliance with company policies and labor laws. This role plays a key role in fostering a fair, respectful, and inclusive work environment, resolving conflicts, and supporting the development of a positive organizational culture. The position offers career development plans, employee resource groups, weekly wellness seminars, a comprehensive benefits package, and remote opportunities.
Responsibilities
- Serve as a key point of contact for employee relations issues, including conflict resolution, investigations, and disciplinary actions.
- Provide coaching and guidance to leadership and employees on best practices in resolving workplace concerns.
- Conduct thorough investigations into employee complaints, concerns, or grievances and make recommendations for resolution.
- Foster a positive, fair, and inclusive work environment by promoting open communication and collaborative problem-solving.
- Advise leaders on performance management strategies, including coaching, disciplinary actions, and termination procedures.
- Assist in developing and refining performance improvement plans (PIPs) and ensure consistent application across departments.
- Support employees by addressing their concerns, providing information on company policies, and ensuring a clear and transparent communication process.
- Assist employees with other HR needs as they arise.
- Work with Employee Relations and HR Compliance Manager to ensure organizational compliance with local, state, and federal employment laws and regulations.
- Assist in the development and implementation of employee policies and procedures that align with legal requirements and promote a positive workplace culture.
- Conduct audits, reviews, and updates to employee relations policies to ensure they meet current legal standards.
- Maintain accurate records of employee relations cases and document investigations, actions taken, and outcomes.
- Complete regular OIG background checks.
- Maintain the company's employee filing and retention system.
- Partner with Learning and Development to develop and deliver training programs related to HR policies, handbook, employment law, safety, and workplace ethics.
- Support HR initiatives, including employee engagement, retention, and recognition programs.
- Act as a culture and engagement champion for the organization.
- Lead the company's stay and exit interview process.
- Analyze feedback and engagement data to identify trends and areas for improvement, presenting findings to leadership with recommendations for action.
Qualifications
Required
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 3+ years of experience in Human Resources, with a focus on employee relations.
- Strong knowledge of employment laws, regulations, and best practices.
- Demonstrated experience conducting investigations, resolving conflicts, and handling sensitive employee matters.
- Excellent interpersonal and communication skills.
- Strong problem-solving and decision-making skills.
- Ability to maintain confidentiality and handle sensitive situations with professionalism and discretion.
- Excellent verbal and written communication skills.
- The ability to navigate complex and difficult situations.
Preferred
- HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)
Full Job Description
Who is EMS|MC
EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.
For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.
With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.
Why EMS|MC:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Job Type: Full-time
Location: Remote- USA
Title: Employee Relations Specialist
About the role:
The Employee Relations Specialist is responsible for managing and supporting positive relationships between employees and management. This role focuses on resolving workplace issues, addressing employee concerns, and ensuring compliance with company policies and labor laws. The Employee Relations Specialist plays a key role in fostering a fair, respectful, and inclusive work environment, helping to resolve conflicts and supporting the development of a positive organizational culture.
At EMS|MC we believe in the power of development to transform individuals, teams, and our entire organization. We are committed to fostering a culture of continuous learning that supports our employees' professional growth and our strategic objectives.
As an Employee Relations Specialist with EMS|MC, you will:
Employee Relations
HR Compliance
Training
Employee Engagement
Requirements
Qualifications:
Working Environment/Physical Requirements
Work at Home Requirements:
EMS|MC is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.
For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.
With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.
Why EMS|MC:
- Career development plans and employee resource groups
- Weekly wellness seminars
- Comprehensive benefit package including medical, dental, vision and life insurance
- Remote opportunities
- All equipment provided
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Job Type: Full-time
Location: Remote- USA
Title: Employee Relations Specialist
About the role:
The Employee Relations Specialist is responsible for managing and supporting positive relationships between employees and management. This role focuses on resolving workplace issues, addressing employee concerns, and ensuring compliance with company policies and labor laws. The Employee Relations Specialist plays a key role in fostering a fair, respectful, and inclusive work environment, helping to resolve conflicts and supporting the development of a positive organizational culture.
At EMS|MC we believe in the power of development to transform individuals, teams, and our entire organization. We are committed to fostering a culture of continuous learning that supports our employees' professional growth and our strategic objectives.
As an Employee Relations Specialist with EMS|MC, you will:
Employee Relations
- Serve as a key point of contact for employee relations issues, including conflict resolution, investigations, and disciplinary actions.
- Provide coaching and guidance to leadership and employees on best practices in resolving workplace concerns.
- Conduct thorough investigations into employee complaints, concerns, or grievances and make recommendations for resolution.
- Foster a positive, fair, and inclusive work environment by promoting open communication and collaborative problem-solving.
- Advise leaders on performance management strategies, including coaching, disciplinary actions, and termination procedures.
- Assist in developing and refining performance improvement plans (PIPs) and ensure consistent application across departments.
- Support employees by addressing their concerns, providing information on company policies, and ensuring a clear and transparent communication process.
- Assist employees with other HR needs as they arise.
HR Compliance
- Work with Employee Relations and HR Compliance Manager to ensure organizational compliance with local, state, and federal employment laws and regulations (e.g., EEO, ADA, FMLA, FLSA).
- Assist in the development and implementation of employee policies and procedures that align with legal requirements and promote a positive workplace culture.
- Conduct audits, reviews, and updates to employee relations policies to ensure they meet current legal standards.
- Maintain accurate records of employee relations cases and document investigations, actions taken, and outcomes.
- Complete regular OIG background checks.
- Maintain the company's employee filing and retention system.
Training
- Partner with Learning and Development to develop and deliver training programs related to HR policies, handbook, employment law, safety, and workplace ethics.
- Partner with the Learning and Development and HR Business Partner teams to provide training and support on employee relations, compliance, and conflict resolution strategies.
- Stay updated on legal trends and changes in labor laws, and proactively recommend necessary adjustments to policies and procedures.
Employee Engagement
- Support HR initiatives, including employee engagement, retention, and recognition programs.
- Act as a culture and engagement champion for the organization.
- Lead the company's stay and exit interview process.
- Analyze feedback and engagement data to identify trends and areas for improvement, presenting findings to leadership with recommendations for action.
Requirements
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 3+ years of experience in Human Resources, with a focus on employee relations.
- Strong knowledge of employment laws, regulations, and best practices.
- Demonstrated experience conducting investigations, resolving conflicts, and handling sensitive employee matters.
- Excellent interpersonal and communication skills, with the ability to build rapport and work effectively with employees at all levels.
- Strong problem-solving and decision-making skills, with a focus on fairness and objectivity.
- Ability to maintain confidentiality and handle sensitive situations with professionalism and discretion.
- Demonstrated ability to handle sensitive matters with discretion and maintain confidentiality.
- Excellent verbal and written communication skills, with the ability to provide clear guidance to all levels of employees.
- The ability to navigate complex and difficult situations.
- HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP) is a plus.
Working Environment/Physical Requirements
- General office environment
- Typing, sitting, standing, walking, some light lifting
- Use of basic office equipment such as PC, fax, printer, copier, phone
- Occasional travel, normally short trips
Work at Home Requirements:
- A quiet, distraction-free environment to work from in your home.
- A secure home internet connection with a minimum download speed of 20 Mbps and a minimum of 10 Mbps for uploads is required.
- The workspace area accommodates all workstation equipment and related materials and provides adequate surface area to be productive.
EMS|MC is an equal opportunity employer that does not discriminate based on race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.
We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.
Search for other jobs like this one:
Search for popular related roles:
Remote HR Employee Support Specialist jobsRemote Human Resources Team Relations Specialist jobsRemote Corporate Relations Specialist jobsRemote Supervisory Human Resource Specialist (Employee/Labor Relations) jobsRemote Labor & Employee Relations Specialist jobsRemote Customer Relations Specialist jobsRemote Senior Employee Relations Specialist jobsRemote Employee Records Specialist jobsRemote Benefits & Employee Relations Specialist jobsRemote HR Employee Relations Specialist jobs
Search nearby locations hiring for this role:
Employee Relations Specialist jobs in York, SCEmployee Relations Specialist jobs in Indian Trail, NCEmployee Relations Specialist jobs in Conover, NCEmployee Relations Specialist jobs in Concord, NCEmployee Relations Specialist jobs in Newton, NCEmployee Relations Specialist jobs in Mooresville, NCEmployee Relations Specialist jobs in Gaffney, SCEmployee Relations Specialist jobs in Lexington, NCEmployee Relations Specialist jobs in Long View, NCEmployee Relations Specialist jobs in Pineville, NC