Front Desk Agent

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Maintain regular attendance as required by scheduling, which may include evenings, nights, weekends, and holidays.
• Comply with Aimbridge Hospitality policies, standards, and regulations to encourage safe and efficient hotel operations.
• Greet and welcome guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
• Maintain proper operation of the telephone switchboard.
• Handle requests for information, mail, and messages efficiently and courteously.
• Answer guest inquiries about hotel services, facilities, and hours of operation.
• Assist guests with restaurant, transportation, entertainment, etc., inquiries.
• Establish and maintain good communications and teamwork with fellow associates and other departments.
• Obtain all necessary information when taking room reservations.
• Be familiar with all rates, packages, and special promotions.
• Assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Operate all relevant aspects of the Front Desk computer system.
• Log and deliver packages, mail, and messages as needed.
• Use proper two-way radio etiquette when communicating with other associates.
• Deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items.
• Maintain an up-to-date working knowledge of all property amenities and local area attractions.
• Perform other duties as assigned, including helping coworkers in other areas of the hotel.

Qualifications

Required

• High School diploma or equivalent.
• Experience in a hotel or a related field preferred.
• Possess a positive and upbeat personality.
• Ability to multi-task and be detail-oriented.
• Ability to problem solve and deal with internal and external customers.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high pressure situations.
• Ability to handle problems in the workplace and solve them effectively.
• Ability to listen to, understand, and clarify issues raised by co-workers and guests.
• Ability to work with and understand financial information and data and basic arithmetic functions.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
• Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
• Ability to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables.
• An operational knowledge of Microsoft Office suite.
• Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.