403b Account Manager

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Provides timely, superior customer services and issue resolution to clients and advisors
• Maintains client relationships with high client retention rate
• Interprets plan documents
• Has extensive knowledge of ERISA, IRS & DOL regulations regarding qualified plans, including 403(b) plans
• Analyzes census to determine eligibility
• Calculates employer contributions based on the plan's provisions and confirms with client amount of annual funding, as requested by client
• Performs annual non-discrimination tests (ADP/ACP; 415; 402(g), 416, 410(b)) and ability to discuss testing results with client
• Prepares Government Forms: 5500 and Related Schedules, 5558, 5330, 8955 and works with plan's auditor and ability to discuss Forms with the client
• Works directly with plan's Form 5500 auditor
• Posts year-end client deliverables to SalesForce
• Identifies and audits TIAA processes to ensure RMD distributions have been communicated to eligible participants
• Works with Administrators to ensure deadlines are met in a timely manner
• Enters amendment requests to legal; updates Relius specs, platform specs, obtains signatures and follow-ups with clients
• Attends client and advisor calls/meetings
• Conducts annual year-end clean-up to include follow-up on forfeiture re-allocations, source transfers determined during the compliance review
• Determines and calculates plans corrections that may be required to ensure plan compliance and works with client to ensure correction is properly executed
• Participates in client document calls during the on-boarding process
• Works with client and payroll team to ensure eligibility is determined correctly for each entry date
• Reviews timeliness of employee deferral remittances and confirms deposit is made and reports on the 5500
• Work with clients to terminate their plan

Qualifications

Required

• Certifications/Designations: ASPPA Designations or willing to obtain designations
• Bachelor's degree preferred
• Experience: 5+ years of Defined Contribution retirement compliance and service experience
• Experience with Relius Compliance Software, and FT Williams Government forms is a must
• Knowledge of 403(b) testing and/or experience is a plus
• Excellent Client Relationship skills
• Excellent communication and organizational skills
• Ability to work in a fast-paced team environment
• Working knowledge of Microsoft Office (Excel, Word, Outlook) with excellent excel skills

Preferred

• Multiple Employer Plan experience
• 3(16) Fiduciary Services knowledge
• Salesforce knowledge