Job Search Assistant
Front Desk Agent- Fairfield Inn Birmingham
Fairfield Inn Birmingham - RAM Hotels • Birmingham, AL 35243 • Posted 6 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
In-person • Full-time • $13.00-$15.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Front Desk Agent at Fairfield Inn Birmingham is responsible for ensuring appropriate check-in and check-out of guests in a courteous and professional manner. This role involves a variety of tasks including concierge services, room assignment, verification of guest's method of payment, and coordination with the housekeeping department. The agent must possess excellent customer service skills, effective communication skills, and proficiency in computer and fax machine usage. Flexibility to work a variety of shifts, including evenings, weekends, and holidays, is required.
Responsibilities
- Ensure appropriate checking in and checking out of guests in a courteous and professional manner.
- Provide services to guests in a courteous and professional manner.
- Serve as concierge, making restaurant reservations, providing directions, and recommending area attractions.
- Determine a guest's reservation status and identify how long they will stay.
- Help guests complete registration and assign rooms accommodating special requests whenever possible.
- Verify the guest's method of payment and follow established credit-checking procedures.
- Post guest and room information in the PMS and communicate this information to the appropriate hotel personnel.
- Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
- Use suggestive selling techniques to sell rooms and promote other services of the hotel.
- Present options and alternatives to guests and offer assistance in making choices.
- Know the location and types of available rooms as well as the activities and services of the property.
- Assist in pre-registration and blocking of rooms for reservations.
- Understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Coordinate room status updates with the housekeeping department.
- Take same day reservations and future reservations when necessary.
- Know cancellation procedures and generate secure room cards.
- Understand how to use front office equipment and post and file all charges to guest, master, and city ledger accounts.
Qualifications
Required
- Preferably 1 year's experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field
- Proficiency in Microsoft Word, Excel, PowerPoint, data entry, and database management systems
- Ability to use proper telephone etiquette
- Flexibility to work various shifts, including evenings, weekends, and holidays
- Wear hotel GSA uniform in compliance with hotel standards
- Background screening for previous criminal history
- At least a high school diploma or G.E.D.
Preferred
- Experience in Front Office, PBX, and Concierge
Full Job Description
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):
SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.
Professional Experience
Computer Experience
Proficiency in:
Hotel Experience
TRAINING PROVIDED ON THE FOLLOWING:
Emotional Intelligence
Skills
Education
Strengths
SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.
Professional Experience
- Preferably 1 year's experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field
Computer Experience
Proficiency in:
- Microsoft Word
- Excel
- Powerpoint
- Data entry
- Database management systems
Hotel Experience
- Uses proper telephone etiquette
- Be flexible and willing to perform other tasks as necessary or requested
- Wear hotel GSA uniform in compliance with hotel standards
TRAINING PROVIDED ON THE FOLLOWING:
- Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
- Determines a guest's reservation status and identifies how long the guest will stay
- Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
- Verifies the guest's method of payment and follows established credit-checking procedures
- Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
- Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
- Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Presents options and alternatives to guests and offers assistance in making choices
- Knows the location and types of available rooms as well as the activities and services of the property
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
- Knows room locations, types of rooms available, and room rates
- Understands room status and room status tracking
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Generates secure room cards
- Knows how to use front office equipment
- Posts Suite Shop purchases to guest folios
- Posts and files all charges to guest, master, and city ledger accounts
- Follows procedures for issuing and closing safe deposit boxes
- Uses proper mail, package, and message handling procedures
- Reads and initials the pass-on log and bulletin board daily
- Is aware of daily activities and meetings taking place in the hotel
- Attends department meetings
- Coordinates guestroom maintenance work with the engineering and maintenance division
- Reports any unusual occurrences or request to the manager or assistant manager
- Knows all safety and emergency procedures
- Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
Emotional Intelligence
- Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
- Engage every guest in conversation and recognition
- Resolve any guest issue immediately
- Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
- Ability to anticipate guests' needs
- Represents the hotel to the guest throughout all stages of the guest's stay
- Embraces and respects diversity and multicultural environment
Skills
- Excellent communication; orally and written
- Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
- Able to stand, sit, and walk, for more than 4 hours
Education
- Background screening for previous criminal history
- Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS) after training
- At least a high school diploma or G.E.D.
Strengths
- Mathematical; statistical
- Social
- Speaks in guests' preferred language
- Hotel is a smoke-free property
- Creativity
- Organizational
- Administrative
- Sales
- Curious about the world and people
Search for other jobs like this one:
Search for popular related roles:
Front Desk/Registration Agent jobs in Birmingham, ALAgent Front Desk jobs in Birmingham, ALFront Desk Agent jobs in Birmingham, ALFront Desk Service Representative jobs in Birmingham, ALFront Desk/Guest Services Agent jobs in Birmingham, ALFront Desk Team Member jobs in Birmingham, ALFront Desk Agent I jobs in Birmingham, ALFront Desk Agent/Guest Services Representative jobs in Birmingham, ALFront Desk Receptionist jobs in Birmingham, ALFront Desk Agent Substitute jobs in Birmingham, AL
Search nearby locations hiring for this role:
Front Desk Agent jobs in Lincoln, ALFront Desk Agent jobs in Mccalla, ALFront Desk Agent jobs in Hueytown, ALFront Desk Agent jobs in Pleasant Grove, ALFront Desk Agent jobs in Helena, ALFront Desk Agent jobs in Sylacauga, ALFront Desk Agent jobs in Montevallo, ALFront Desk Agent jobs in Tuscaloosa, ALFront Desk Agent jobs in Oneonta, ALFront Desk Agent jobs in Grayson Valley, AL