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Manager, Implementation
HSA Bank • Remote • Posted 4 days ago
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Remote • Full-time • $70,000-$80,000/yr • Mid Level Manager
Job Highlights
Using AI ⚡ to summarize the original job post
As a Manager on the Implementation team at HSA Bank, you will provide world-class customer service to Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, and employer relationships and channel partners. Using a consultative approach, you will onboard employers, develop optimal plan designs, create and maintain formal implementation plans, and ensure quality execution and employer satisfaction. This role involves mentoring new colleagues and requires a strong command of healthcare savings products and complex integration components.
Responsibilities
- Manage high profile partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
- Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
- Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
- Conduct new hire onboarding, training, mentoring
- Act as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
- Complete file testing for specific file types and own communication for all file testing throughout the course of the implementation.
- Engage in process improvement work throughout the year while also leading lessons learned projects within the implementations team
Qualifications
Required
- 4+ years' experience in healthcare operations and/or implementation
- High School Diploma required; Bachelor's degree preferred.
- Excellent interpersonal, negotiation, and relationship-building skills.
- Exceptional verbal and written communication skills.
- Experience in project management.
- Strong problem-solving skills.
- Self-starter with a strong sense of ownership
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn.
- Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.
About HSA Bank
HSA Bank is a banking institution specializing in health banking services. They provide Health Savings Accounts (HSAs) and consumer-directed healthcare solutions for individuals, employers, and partners, helping them manage healthcare finances and savings effectively. HSA Bank empowers clients to take control of their healthcare choices and financial wellbeing, offering integrated account-based benefits solutions to support a healthier future.
Full Job Description
At HSA Bank, we're working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Position Summary:
As a Manager on the Implementation team, you'll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues.
***Remote, Manager, Implementation
Job Responsibilities:
Qualifications, Experience & Education:
Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.
The estimated salary range for this position is $70,000USD to $80,00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BY1
#LI-REMOTE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Are you ready to join us?
Position Summary:
As a Manager on the Implementation team, you'll be providing world-class customer service to our Business Partners, Employers, Agents, Brokers, Insurance Carriers, TPAs, employer relationships and channel partners. Using a consultative approach, you will onboard our employers, develop an optimal plan design to meet their business need, create and maintain a formal implementation plan, and deliver on quality execution and employer satisfaction. This is an individual contributor role that must serve as a mentor and help to onboard new colleagues.
***Remote, Manager, Implementation
Job Responsibilities:
- Manage high profile partner clients through successful implementation including various complex integration components such as file sharing, file mapping and other components that will leverage the Professional Services Team.
- Demonstrate and present how our CDH products will function within the chosen plan design/configuration. Has a strong command of all product offerings, including complex integration components.
- Anticipate, address, and develop solutions for concerns or challenges that an employer may face, leverage internal SMEs where needed to drive and deliver on quality execution. Manages implementation by developing and maintaining a detailed project plan for each assigned employer, with sign off by the partner at onset, throughout various components and upon completion.
- Conduct new hire onboarding, training, mentoring
- Act as a SME for an assigned pillar partner responsible for driving process improvement within the pillar both internally and externally.
- Complete file testing for specific file types and own communication for all file testing throughout the course of the implementation.
- Engage in process improvement work throughout the year while also leading lessons learned projects within the implementations team
Qualifications, Experience & Education:
- 4+ years' experience in healthcare operations and/or implementation
- High School Diploma required; Bachelor's degree preferred.
- Excellent interpersonal, negotiation, and relationship-building skills.
- Exceptional verbal and written communication skills.
- Experience in project management.
- Strong problem-solving skills.
- Self-starter with a strong sense of ownership
- "No task is too small" attitude, with a passion for service excellence and an eagerness to learn.
Travel to Milwaukee and Sheboygan offices and/or to client site may be required on a limited basis and requires a valid driver's license with a safe driving record.
The estimated salary range for this position is $70,000USD to $80,00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
#LI-BY1
#LI-REMOTE
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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