Earnbetter

Job Search Assistant

Client Service Representative

Wellmade Performance Flooring • Cartersville, GA 30121 • Posted 3 days ago

Boost your interview chances in seconds

Tailored resume, cover letter, and cheat sheet

In-person • Full-time • Entry Level

Job Highlights

Using AI ⚡ to summarize the original job post

We are hiring a Client Service Representative to manage customer queries and complaints, process orders, and escalate complaints across several communication channels. The ideal candidate will remain calm under pressure, have experience with computers, and be knowledgeable about our products. This role involves maintaining a positive attitude, responding promptly to customer inquiries, and managing a team of junior customer service representatives.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out to answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications

Required

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Experience working with Excel and Microsoft Suite.
  • Experience working with spreadsheets.
  • Ability to push, pull, carry and lift 20-50lbs.
  • Ability to walk, stretch, bend, grasp and perform repetitive movement.
  • Ability to talk, hear, read, write and comprehend English.
  • Ability to work in a non-temperature-controlled environment.
  • Attention to detail.
  • Maintain regular and punctual attendance.
  • Effective communication skills.
  • Ability to multitask in a fast-paced environment.
  • Ability to work with a sense of urgency.
  • Ability to develop options and implement solutions.
  • Ability to work with a team.

Full Job Description

Job Type

Full-time

Description

We are hiring a client service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience of working with computers.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Requirements

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Experience working with Excel and Microsoft Suite.
  • Experience working with spreadsheets.
  • Push, pull, carry and lift 20-50lbs.
  • Walking, stretching, bending, grasping and repetitive movement.
  • Talk, hear, read, write and comprehend English.
  • Must be able to work in a non-temperature-controlled environment.
  • Attention to detail.
  • Maintain regular and punctual attendance.
  • Communicate effectively.
  • Multitask in a fast-paced environment.
  • Work with a sense of Urgency.
  • Develop options and implement solutions.
  • Work with a team.
  • While performing the duties of this job, the employee is occasionally exposed to airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. This position is occasionally exposed to wet, warm, humid and cold temperatures.

Search for other jobs like this one:

Client Service Representative jobs in Cartersville, GA

Search for popular related roles:

Client Concierge Representative jobs in Cartersville, GAClient Access Representative - Customer Service jobs in Cartersville, GACustomer Relations Representative jobs in Cartersville, GACustomer Service Member Representative jobs in Cartersville, GACustomer Service Center Representative jobs in Cartersville, GAClient Care Services Representative jobs in Cartersville, GAConsultation Service Client Services Representative jobs in Cartersville, GAClient Services Representative I jobs in Cartersville, GAClient Technical Services Representative jobs in Cartersville, GAContact Representative (Customer Service Representative) jobs in Cartersville, GA

Search nearby locations hiring for this role:

Client Service Representative jobs in Fairfield Plantation, GAClient Service Representative jobs in Dunwoody, GAClient Service Representative jobs in Candler-Mcafee, GAClient Service Representative jobs in Scottdale, GAClient Service Representative jobs in Buford, GAClient Service Representative jobs in Lafayette, GAClient Service Representative jobs in Acworth, GAClient Service Representative jobs in Forest Park, GAClient Service Representative jobs in Bremen, GAClient Service Representative jobs in Panthersville, GA