Memory Care Receptionist

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Manages a multi-line telephone system by answering calls in a timely manner, relaying messages accurately and in a courteous, customer friendly manner.
• Provides a positive first impression of the community to all customers.
• Distributes and sends mail and faxes.
• Maintains inventory of office supplies.
• Assists managers in special projects and mailings as requested.
• Assists Executive Director and Business Office Manager as needed.
• Maintains confidentiality of residents' personal information in and out of the community and protects and supports residents' rights.
• Maintains a professional appearance and demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, including taking resident orders for meals, providing drink refills according to residents' / guests' requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs all other duties as assigned or required.

Qualifications

Required

• High School Graduate or equivalent required.
• Ability to maintain a positive, pleasant manner in a stressful, demanding environment.
• Ability to maintain composure during frequent interruptions and in emergency situations.
• Ability to read, write and verbalize understanding of written documentation, verbal instructions, and policies and procedures.
• Ability to work independently without direct supervision by following community procedures and guidelines and using good judgment.
• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities' mission statement.