Shop Supervisor

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Consistently delivers outstanding guest experiences through training and coaching the team.
• Ensures adherence to Duck Donuts' product expectations through proper recipe preparation, equipment maintenance, and constant training.
• Ensures successful rollout of system-wide promotional campaigns, limited-time-offers, training initiatives, and updates to policies, procedures, or recipes.
• Maintains proper staffing levels daily through hiring an adequate number of team members, completing the shop's schedule in a timely manner, and managing staffing disruptions.
• Assesses all store employees' performance; conducts quarterly assistant manager and shift leader reviews and annual overall performance reviews for all employees.
• Interacts with guests in the shop as well as online to monitor feedback, address questions or concerns, and proactively resolves conflicts and implements solutions for solving problems.
• Ensures compliance with all federal, state, and local regulations for safety, sanitation, and labor standards in addition to Duck Donuts' standards.
• Orders, receives, and maintains an inventory of products from various vendors.
• Manages cash intake and deposits and completes required cash handling functions.
• Identifies areas of opportunity for increased financial performance and implements plans for driving revenue and operational efficiency.
• Maintains a clean, welcoming, and family-friendly atmosphere for guests and team members.
• Fosters a welcoming and inclusive culture for team members through modeling positive behavior and attitude, initiating incentive plans, addressing concerns as needed, providing regular feedback, and demonstrating appreciation and recognition of team members.

Qualifications

Required

• 2+ years' experience in restaurant management
• Driver's License
• Proven ability to drive financial performance as well as guest and team member satisfaction
• Demonstrated track record of workplace achievement in the selection, onboarding, and developing of employees at all levels
• Possesses excellent verbal and written communication skills
• Has an energetic and goal-oriented personality and a proven ability to lead others in a fast-paced environment
• Required presence in Duck Donuts shop daily
• Flexible work schedule is required, including availability to work mornings, evenings, weekends, and holidays
• Required to be on call afterhours for support
• ServSafe Manager License