Job Search Assistant
Account Coordinator I
Stealth Monitoring • Riverside, CA 92505 • Posted 7 days ago
Boost your interview chances in seconds
Tailored resume, cover letter, and cheat sheet
Hybrid • Full-time • $65,000-$70,000/yr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
As an Account Coordinator I at Stealth Monitoring, you will be the face of the company, responsible for maintaining high levels of customer service through ongoing communication with key customer contacts, reviewing client contracts and equipment configurations, and ensuring quality standards are met. This role involves significant daytime travel and requires a self-motivated individual with excellent customer service skills.
Responsibilities
- Initiate and maintain ongoing communication with key customer contacts to ensure a high level of customer service
- Communicate key findings from monitoring activities
- Attend relevant industry/client events as needed
- Build relationships with clients to encourage new and repeat business opportunities
- Conduct customer mapping of new opportunities for each managed account
- Review client contracts, systems, and equipment configurations to ensure quality standards and client expectations are met
- Meet with site managers, review equipment locations and put forth recommendations for changes as needed
- Assist with the coordination of site installations and changes
- Assist with creation and updates of site maps
- Install video management software on clients' computers and provide client training
- Assist operations team with coordination before onboarding, installation pipeline, and ongoing audits and services for sites
- Roadwork for site audits and constant touchpoints with site primes
- Digital audits every week
- Work with Account Executives to ensure a high level of customer satisfaction
- Advise team of potential opportunities to drive new business
- Assist Account Executives and carry out other related duties as required
- Ensure CRM system (Salesforce) is up to date with relevant information
Qualifications
Required
- Completion of a post-secondary degree or diploma in a business-related field or equivalent experience
- Client facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred
Preferred
- Self-motivated, entrepreneurial, and committed to continuous learning and development
- Ability to analyze, prioritize, and solve problems in a timely manner
- Team oriented to ensure client issues are explored and addressed in a professional manner within the company
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties
Full Job Description
Position Summary
Do you love low customer turnover and high renewal rates? So do we. As our customer service superhero, you are the face of Stealth when dealing with the day-to-day needs of our customers. Our unmatched level of customer service has been central to our exceptional growth over the past few years. We are looking to add to our team of customer services professionals. Get ready to put on a hardhat and steel-toed boots and come work with the Stealth Security team.
Duties & Responsibilities
Customer Communication
Site Preparation, Audits, and Planning
Internal Communication
Ad-Hoc Work
Qualifications
Core Competencies
Working Conditions
Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.
Do you love low customer turnover and high renewal rates? So do we. As our customer service superhero, you are the face of Stealth when dealing with the day-to-day needs of our customers. Our unmatched level of customer service has been central to our exceptional growth over the past few years. We are looking to add to our team of customer services professionals. Get ready to put on a hardhat and steel-toed boots and come work with the Stealth Security team.
Duties & Responsibilities
Customer Communication
- Initiate and maintain ongoing communication with key customer contacts to ensure a high-level of customer service
- Communicate key findings from monitoring activities
- Attend relevant industry / client events as needed
- Build relationships with clients to encourage new and repeat business opportunities
- Conduct customer mapping of new opportunities for each managed account
Site Preparation, Audits, and Planning
- Review client contracts, systems and equipment configurations to ensure quality standards and client expectations are met
- Meet with site managers, review equipment locations and put forth recommendations for changes as needed
- Assist with the coordination of site installations and changes
- Assist with creation and updates of site maps
- Install video management software on clients' computers and provide client training
- Assist operations team with coordination before onboarding, installation pipeline, and ongoing audits and services for sites.
- Roadwork for site audits and constant touchpoints with site primes
- Digital audits every week
Internal Communication
- Work with Account Executives to ensure a high level of customer satisfaction
- Advise team of potential opportunities to drive new business
- Assist Account Executives and carry out other related duties as required
- Ensure CRM system (Salesforce) is up to date with relevant information
Ad-Hoc Work
- Perform other duties as assigned from time to time
Qualifications
- Completion of a post-secondary degree or diploma in a business-related field or equivalent experience
- Client facing account management, customer service, or direct sales experience in an entrepreneurial environment is strongly preferred
Core Competencies
- Self-motivated, entrepreneurial, and committed to continuous learning and development
- Ability to analyze, prioritize, and solve problems in a timely manner
- Team oriented to ensure client issues are explored and addressed in a professional manner within the company
- Excellent customer service, communication and interpersonal skills to interact effectively with a broad range of internal and external parties
Working Conditions
- Office Setting
- On-Site
- Significant daytime travel is required
Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, family care status, veteran status, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, or local laws.
Search for other jobs like this one:
Search for popular related roles:
Accounts Payable Coordinator I jobs in Riverside, CAAccount Services Coordinator jobs in Riverside, CAAccount Care Coordinator jobs in Riverside, CASeasonal Account Coordinator I jobs in Riverside, CAMember Services Coordinator I jobs in Riverside, CAAccount Service Representative I jobs in Riverside, CAAccount Director I jobs in Riverside, CAAccount Coordinator Intern jobs in Riverside, CAAccount Representative I jobs in Riverside, CAManaged Account Coordinator jobs in Riverside, CA
Search nearby locations hiring for this role:
Account Coordinator I jobs in Brea, CAAccount Coordinator I jobs in Mentone, CAAccount Coordinator I jobs in Beaumont, CAAccount Coordinator I jobs in Nuevo, CAAccount Coordinator I jobs in Las Flores, CAAccount Coordinator I jobs in Valinda, CAAccount Coordinator I jobs in West Covina, CAAccount Coordinator I jobs in South Monrovia Island, CAAccount Coordinator I jobs in Westminster, CAAccount Coordinator I jobs in Newport Beach, CA