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Service Administrative Assistant

ARK Systems • Columbia, MD 21045 • Posted 3 days ago

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In-person • Full-time • Mid Level

Job Highlights

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ARK Systems is seeking a motivated and organized Service Administrative Assistant to join their team. The ideal candidate will be detail-oriented, possess analytical abilities, and have excellent communication skills. This role involves receiving and processing calls for service, assisting in reviewing certification reports, preparing proposals, scheduling technicians, coordinating with vendors, and ensuring customer satisfaction. The position requires an Associate's degree or equivalent experience, with a minimum of 3 years in a similar role.

Responsibilities

Receives and processes calls for service/repair/proposals from customers.
Provides limited technical support to customers when needed.
Assists in review certification reports for noted deficiencies found during routine testing.
Research pricing, prepare proposals, and obtain customer approval as required.
Schedule/coordinate with service dispatch for technician to complete approved work.
Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
Address customer concerns and complaints and resolve matters in the best interest of the customer and the company or send it to management for resolution.
Process material requisitions for service related work.
Open and closes work orders, update customer notes, etc.
Assist with communications with field staff as needed.
Assist with Service invoicing.
Customer support and satisfaction liaison.
Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
All other duties as assigned

Qualifications

Required

Associate's degree or equivalent experience.
Minimum of 3 years experience.
Knowledge of office administrative procedures and operation of standard office equipment.
Good oral/written communication skills.
Ability to work in a high volume/fast-paced environment and handle multiple tasks.
Comfortable answering a phone and making calls for possible entirety of shift.
Must be able to lift up to 20 pounds at times.

Full Job Description

ARK Systems

At ARK Systems, we pride ourselves on delivering exceptional service and creating a positive experience for our clients. We are an established Security Systems and Design company seeking a motivated and organized Service Administrative Assistant to join our team. If you are a detailed-oriented professional with a passion for providing outstanding administrative support, we want to hear from you.

What you bring:

Attention to detail in drafting, typing and proofing materials, establishing priorities, and meeting deadlines.
A positive and respectful attitude and maintain good working relationships with management staff and employees.
Analytical ability in order to gather and summarize data, find solutions to various administrative problems and prioritize work
Must have knowledge of office administrative procedures and operation of standard office equipment, at a level generally acquired through 3+ years related experience.
Good oral/written communication skills are necessary.
Must be able to work in a high volume/fast-paced environment and handle multiple tasks.

What we offer:

Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Tuition Reimbursement
Referral Program
Life Insurance
Paid Vacation and Sick Leave
9 Paid Holidays

Duties/Responsibilities:

Receives and processes calls for service/repair/ proposals from customers. Provides limited technical support to customers when needed.
Assists in review certification reports for noted deficiencies found during routine testing
Research pricing, prepare proposals, and obtain customer approval as required
Schedule/ coordinate with service dispatch for technician to complete approved work
Coordinate with third party vendors when necessary to acquire applicable pricing and technical assistance.
Address customer concerns and complaints and have the ability to resolve the matters in the best interest of the customer and the company or send it to management for resolution.
Process material requisitions for service related work
Open and closes work orders, update customer notes, etc.
Assist with communications with field staff as needed
Assist with Service invoicing
Customer support and satisfaction liaison
Possess the ability to work harmoniously within the service area and provide administrative customer support functions of all types and levels.
All other duties as assigned

Education and Experience:

Associate's degree or equivalent experience and knowledge is required.
Minimum of 3 years experience
Must have knowledge of office administrative procedures and knowledge of operation of standard office equipment, at a level generally acquired through 3+ years related experience.
Good oral/written communication skills are necessary.
Must be able to work in a high volume/fast paced environment and handle multiple tasks.
Should be comfortable answering a phone and making calls for possible entirety of shift.

Physical Requirements:

Must be able to lift up to 20 pounds at times.

ARK Systems is an Equal Opportunity Employer

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