Client Care Specialist

Position Summary:

As a Client Success Specialist, you are dedicated to providing an Effortless Experience to our clients in the legal industry. We prioritize customer satisfaction and strive to make interactions as seamless and straightforward as possible. With a focus on reducing effort and providing ease of use, we aim to exceed our clients' expectations and foster long-lasting relationships.

Essential Duties and Responsibilities:

• Communicate with legal professionals via phone, email, and chat to address inquiries and provide assistance
• Utilize your tech-savvy skills to navigate various software platforms and systems efficiently, ensuring a seamless experience for clients
• Organize and prioritize tasks to effectively manage client requests and inquiries, demonstrating excellent time management and multitasking abilities
• Demonstrate a passion for customer service excellence, actively seeking opportunities to exceed client expectations and enhance satisfaction
• Think critically to analyze client needs and identify appropriate solutions, ensuring a high level of accuracy and attention to detail
• Contribute to a positive team environment by collaborating with colleagues and sharing knowledge and best practices

Job Qualifications:

• High School Diploma or equivalent is required
• Previous experience in either the legal industry, a call center, or customer service is required
• Excellent verbal and written communication skills are essential. The ability to communicate effectively with legal professionals and colleagues is critical to success in this role
• Proficiency with basic computer skills and the ability to quickly learn and navigate various software platforms and systems is required. Experience with customer relationship management (CRM) software is a plus
• Strong organizational skills with the ability to prioritize tasks and manage time effectively are necessary to handle multiple client inquiries and requests simultaneously
• The ability to think critically and analyze situations to identify appropriate solutions is essential

Schedule/Location:

• Full-Time - Monday-Friday 11:30-8:00pm
• Remote - Henderson, NV (Initial 90-day probation period will be in office)
• Pay: $17-19/hour
• Medical, Dental, and Vision

About First Legal:

We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.

First Legal is the first truly comprehensive File Thru Trial™ solutions firm. With over 17 offices across the United States, First Legal has been serving thousands of law firms and corporations for more than 30 years across our six divisions - Court & Process, Depositions, Discovery, Records, Digital and Investigations. Our success comes through our company culture of innovation and trust, commitment to quality service, and depth of industry knowledge. Our mission is to be the most dependable and trusted business partner for our clients by serving every aspect of the litigation workflow. First Legal partners with our clients on a national basis to achieve the most efficient litigation solutions for the betterment of our clients.