IT Support Specialist

Job Title: IT Support Specialist
Reporting to: Director of IT

Duties:

• Support users (remote and on-site) with technical assistance, network connectivity, equipment diagnosis and troubleshooting of hardware and software
• Maintain, troubleshoot, and deploy existing and new PCs and peripherals
• Provide service and support for all IT equipment
• Support all employees and respond to all incidents in a timely, courteous, and efficient manner
• Provide training on an as-needed basis to employees
• Participate in rotating on-call coverage during non-business hours.
• Assist in deployment of new technologies and other related tasks
• Setup and troubleshoot mobile devices
• Performs other duties, as assigned.
• Document problem details, procedures, and resolutions within ticketing system

Skills needed:

• Strong experience with Windows laptops and desktops
• Basic networking (TCP/IP, DNS, DHCP, etc.)
• Microsoft Office 2013 - 2016
• Excellent listening skills
• Must be a self-starter with a positive attitude
• Experience with service ticketing system a plus
• Familiar with O365 and M365 environment and Microsoft Teams a plus

This is a full-time position. The IT Support Specialist is expected to work Monday - Friday, Additional hours may be required to support Emergency Operations and periodic maintenance.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Must be committed to a high standard of safety and be willing and able to comply with all safety laws, policies, and rules and to report and/or act on safety violations and potential safety violations to appropriate supervisory or management personnel. Must be available and willing to work on a full-time basis according to the assigned schedule and overtime (including daily, weekend, and holidays) as determined by management as necessary to meet division and department needs.

The employee will perform most duties in a typical office environment. The employee must occasionally lift and/or move up to approximately ten (10) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. No out of town travel required.