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Program Supervisor
Children's Home Society of Florida • West Palm Beach, FL 33406 • Posted 5 days ago
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In-person • Full-time • Junior Manager
Job Highlights
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The Program Supervisor at Children's Home Society of Florida will manage the daily operations of the Children In Need of Services/Families In Need of Services program (CINS/FINS) and supervise direct service and support team members. This role involves coordinating service delivery to meet client needs and program goals, as well as providing leadership and support to the team. The Program Supervisor will also be responsible for recruiting, developing, and leading a team capable of supporting CHS performance and growth strategies.
Responsibilities
- Supervise program team members including regular individual and group team members meetings and case consultation; oversee proper client to team members' ratio.
- Approve admission of clients to program; assign cases to program team members and oversee service delivery.
- Provide support with in-crisis or problem cases; provide on-going assistance to program team members in coordinating services for clients.
- Review and monitor case files for both internal and external quality assurance standards.
- Oversee services provided comply with contractual requirements.
- Liaison to community agencies such as the Department of Children and Families, Department of Juvenile Justice, etc. and attends closure or conference staffing.
- Oversee program team members complete all documentation and reports in a professional and timely manner.
- Assist in grant writing, contract negotiating or re-accreditation preparation.
- Maintain and generate necessary reports and paperwork in a timely manner.
- Provide direct casework in the absence of program team members.
- Provide BHOS services including group counseling, individual counseling, social skills training and documentation.
- Participate in treatment team meetings.
- Oversee BHOS services are provided as part of the facility's daily programming.
- Facilitate at least four HMG Leadership Team meetings annually.
- Develop a system of early childhood community-based programs, services and supports.
- Compile and transmit all reports to the Children's Forum.
Qualifications
Required
- Bachelor's degree in Social Work or a comparable human service field, required.
- Three years experience working with children and families, preferably in the type of program that the Program Supervisor will be overseeing, required.
- Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.
Preferred
- Master's degree in Social Work or a comparable human service field, preferred.
- Supervisory experience, preferred.
- Program management experience, preferred.
Full Job Description
Children's Home Society of Florida
Since opening our doors in 1902, CHS became a part of Florida's history.
CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.
Join our team to continue to do good and create history serving Florida's children and families!
The Program Supervisor will manage the daily operations of the Children In Need of Services/Families In Need of Services program (CINS/FINS) and supervise direct service and support team members; coordinate service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Program Supervisor contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.
To learn more about our CINS/FINS Program, click here!
WHY JOIN CHS?
Primary Job Functions
1. Supervise program team members including regular individual and group team members meetings and case consultation; oversee proper client to team members' ratio.
2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.
Job Qualifications
Education, Licenses & Certifications:
OR
Experience:
Competencies
Knowledge of:
VARIOUS COMMUNITY RESOURCES
Skills & proficiency in:
Ability to:
Together, good can be done.
Since opening our doors in 1902, CHS became a part of Florida's history.
CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we're changing the face of foster care and positively impacting children and families' lives for generations to come.
Join our team to continue to do good and create history serving Florida's children and families!
The Program Supervisor will manage the daily operations of the Children In Need of Services/Families In Need of Services program (CINS/FINS) and supervise direct service and support team members; coordinate service delivery so that client needs, program goals and contract objectives are effectively met. Overall, the Program Supervisor contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.
To learn more about our CINS/FINS Program, click here!
WHY JOIN CHS?
- Uplifting mission-driven work culture
- Make an impact in your community and become a part of Florida's history!
- Growth and professional development opportunities
- Great benefits package, including generous paid time off and holidays
Primary Job Functions
1. Supervise program team members including regular individual and group team members meetings and case consultation; oversee proper client to team members' ratio.
- Approve admission of clients to program; assign cases to program team members and oversee service delivery.
- Provide support with in-crisis or problem cases; provide on-going assistance to program team members in coordinating services for clients.
- Review and monitor case files for both internal and external quality assurance standards.
- Oversee services provided comply with contractual requirements.
- Liaison to community agencies such as the Department of Children and Families, Department of Juvenile Justice, etc. and attends closure or conference staffing.
- Oversee program team members complete all documentation and reports in a professional and timely manner.
- Assist in grant writing, contract negotiating or re-accreditation preparation.
- Maintain and generate necessary reports and paperwork in a timely manner.
- Provide direct casework in the absence of program team members.
- Provide BHOS services including group counseling, individual counseling, social skills training and documentation.
- Participate in treatment team meetings.
- In BHOS programs:
- Oversee BHOS services are provided as part of the facility's daily programming.
- Participate in four hours per month of supervision by a licensed clinician.
- Maintain appropriate documentation of all BHOS services.
- HMG program only:
- Facilitate at least four HMG Leadership Team meetings annually.
- Liaison between the HMG Program and the Children's Forum, meeting with staff.
- Develop a system of early childhood community-based programs, services and supports.
- Review HMGA monthly data reports, summary reports, and reports provided by SCO (monthly data snapshot, ROI, quarterly data evaluation, and annual affiliate impact report).
- Create and review a continuous quality improvement plan and recommend changes necessary for program success.
- Compile and transmit all reports to the Children's Forum.
2. Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.
- Recruit, supervise and support team members and foster their professional development, including the transfer of knowledge obtained through training.
- Establish annual team goals and objectives; track and report results.
- Coach, support and evaluate team member performance, taking corrective action if needed.
- Deliver timely communication through regular management and team meetings.
- Comply and confirm compliance with CHS code of conduct, policies, practices and other legal obligations.
- Implementing policies and practices designed to prevent, recognize and respond to work-related stress.
- Participate in succession planning to build the bench strength necessary for future talent needs.
- Develop a strong knowledge base and stay current on job-related issues and trends.
- Participate actively in departmental meetings, training and education, as well as the quality process.
- Pick up projects on the fly; perform other duties as assigned from time to time
- Demonstrate the CHS Common Bond values in the performance of all job duties.
Job Qualifications
Education, Licenses & Certifications:
- All degrees must be from an accredited university.
- Medicaid Related Programs:
- Bachelor's degree in Social Work or a comparable human service field, required.
- Targeted Case Management Programs:
- Bachelor's degree in any field
OR
- Master's degree in counseling, social work, Psychology, Criminal Justice, Nursing, Rehabilitation, Special Education, Health Education, or a human services related field
- All Other Programs:
- Bachelor's degree in Social Work or a comparable human service field, required.
- Master's degree in Social Work or a comparable human service field, preferred.
- Florida Driver's License within 30 days from hire with daily access to a reliable and insured vehicle, required.
Experience:
- Three years experience working with children and families, preferably in the type of program that the Program Supervisor will be overseeing, required.
- Supervisory experience, preferred.
- Program management experience, preferred.
Competencies
Knowledge of:
VARIOUS COMMUNITY RESOURCES
Skills & proficiency in:
- Planning, organization and time management, oral and written communication,
- Interpersonal relationship building, collaboration, teamwork
- Computer systems and MS Office, including Word, Excel and Outlook
Ability to:
- Supervise others, with coaching skills that result in accomplishing goals through direct reports.
- Perform at a high level of autonomy, with general supervision.
- Perform under strong demands in fast-paced, diverse, sometimes ambiguous environments.
- Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
- Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
- Solve practical problems and document results using sound judgment.
- Commit to providing high customer satisfaction with positive service delivery results.
- Demonstrate the behaviors of our CHS Common Bond Values.
- Be energetic, passionate and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.
- Conduct research, assemble and analyze data to prepare documents and draw valid conclusions
- Build broad base of support among key decision-makers, influencers, stakeholders and constituencies
- Project a professional image in appearance, words and actions
- Set appropriate limits and boundaries with clients; act decisively to protect clients, when necessary
- Assess and apply proper intervention strategies
- Identify and understand environmental stressors
- Recognize importance of social, economic, environmental factors in the development and resolution of personal/family problems
- Be sensitive to service population's cultural/socioeconomic characteristics
- Think analytically, solve problems to complex business processes, and document results using sound judgement
- Lead and supervise others, with relationship building and coaching skills that result in accomplishing goals through direct reports
- Build broad base of support among key decision-makers and influencers
Together, good can be done.
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