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Veterinary Receptionist
Brunswick Animal Hospital • Brunswick, OH 44212 • Posted 5 days ago
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In-person • Part-time • $15.00/hr • Entry Level
Job Highlights
Using AI ⚡ to summarize the original job post
The Veterinary Receptionist at Brunswick Animal Hospital is a key role responsible for creating first and lasting impressions for clients. This part-time position involves handling client service and communication, managing payment and financial issues, and supporting the veterinary team in patient and client care. The role requires exceptional client service skills, computer literacy, and the ability to multitask in a fast-paced environment.
Responsibilities
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff.
- Schedule appointments and surgeries according to hospital scheduling guidelines.
- Make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conversations.
- Enter accurate charges and explain invoices to clients.
- Collect payment when services are rendered.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client information.
- Fill prescriptions, refill forms, and provide routine administration instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, and other retail items.
Qualifications
Required
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions.
- Ability to display tact and respect with clients and team members.
- Ability to conduct oneself in a confident, calm, and professional manner in stressful situations.
- Must feel and express a genuine liking for animals and their owners.
Full Job Description
Overview
WE'RE HIRING!
Brunswick Animal Hospital has an opportunity for a
Veterinary Receptionist to join our team!
Brunswick Animal Hospital veterinarians and technicians are committed to excellence. Our world-class staff combines cutting-edge veterinary technology with decades of experience to provide the highest level of care for your pet.
Location: 2909 Center Rd., Brunswick, Ohio 44212
Shift Details: This is a part-time position(Under 30 hours/week), working Monday - Friday and rotating Saturdays.
Compensation: $15.00/hour
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
Qualifications
Required Knowledge, Skills and Abilities:
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
WE'RE HIRING!
Brunswick Animal Hospital has an opportunity for a
Veterinary Receptionist to join our team!
Brunswick Animal Hospital veterinarians and technicians are committed to excellence. Our world-class staff combines cutting-edge veterinary technology with decades of experience to provide the highest level of care for your pet.
Location: 2909 Center Rd., Brunswick, Ohio 44212
Shift Details: This is a part-time position(Under 30 hours/week), working Monday - Friday and rotating Saturdays.
Compensation: $15.00/hour
Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.
Responsibilities
How you'll make an impact:
- Maintain and uphold the Core Values and Mission Statement of MVP.
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
- Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
- Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
- Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
- Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
- Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors' recommendations when checking out clients.
- Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
- Verify the eligibility of clients with charge accounts.
- Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient's medical records.
- Fill prescriptions refill forms and provide routine administrations instructions to clients.
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
Qualifications
Required Knowledge, Skills and Abilities:
- Demonstrated commitment to MVP core values.
- Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
- Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
- Must have excellent spelling and grammar.
- Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
- Ability to display tact and respect with clients and team members, even when busy or hectic.
- Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
- Must feel and express a genuine liking for animals and their owners and for working in an animal care field.
We put people first and never compromise on our values.
Apply today for immediate consideration!
Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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