Merchandise Specialist/Tennis Pro Shop Attendant

Job Highlights

Using AI ⚡ to summarize the original job post

Responsibilities

• Select, order, and manage tennis-related inventory, including apparel, equipment, and accessories.
• Develop merchandising strategies to enhance product visibility and sales.
• Recommend and purchase tennis shop merchandise based on member knowledge, feedback, and trends.
• Promote and sell merchandise & manage inventory & sales.
• Assist Members with equipment and apparel selection.
• Responsible for inventory controls, including timely receipt of goods, return of defective/damaged merchandise, and return of inventory shipment errors.
• Present merchandise in attractive displays and rotate to maintain a fresh look.
• Maintain optimal stock levels and ensure timely restocking of items.
• Follow up on all special orders and notify customers of the receipt of their orders.
• Ensure accounting functions including invoicing, expense tracking, and reporting are completed accurately and timely.
• Attend necessary merchandise shows to order merchandise and keep up with current trends.
• Schedule and support trunk shows.
• Create a warm, friendly, and welcoming environment to members.
• Handle customer inquiries, returns, and exchanges professionally and efficiently.
• Responsible for efficient and friendly customer service throughout the pro shop.
• Responsible for answering Tennis Pro Shop calls and emails and greeting members.
• Assists members with ball machine set up as needed.
• Ensure the pro shop is clean, organized, and visually appealing at all times.
• Execute point of sale transactions.
• Process all returned merchandise and issue proper credit to customer.

Qualifications

Required

• High School diploma or equivalent
• Strong background in retail, preferably in a tennis pro shop related setting or similar
• Experience in inventory management
• Member-focused with a genuine desire to interact actively with the membership
• 2+ years of retail merchandising/buying experience
• Strong negotiation skills with vendors
• Knowledge of retail math acumen, including markup, markdown, gross margin, OTB, inventory productivity measures
• Strong visual and merchandising skills
• Computer proficient with a solid understanding of Microsoft Office Suite
• Knowledge of Point-of-Sale Systems with experience using Northstar Club Management Software preferred
• Excellent verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to maintain composure in a high-paced and at times stressful environment

Preferred

• Bachelor's degree in Merchandising or related field